Comcast · 9 hours ago
Dispatch Technician 1, Machine Q
CO - Denver, 8000 E Iliff Ave
Full-time
Onsite
New Grad, Entry Level
$19.46/hr - $19.46/hr
0+ years expComcast is a leading technology provider to small businesses and one of the fastest growing providers of Ethernet services. The Dispatch Technician 1, Machine Q role involves providing technical support for managed services, troubleshooting issues, and ensuring timely resolution of customer problems. The technician will manage ticket queues and communicate professionally with customers while working with internal partners to resolve issues.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Provides troubleshooting support to identify appropriate resolution for Comcast Business managed services, specifically Machine Q
Manages ticket queues
Interfaces with technical agents, field service technicians and other internal partners as needed to resolve customer troubles
Independently recognizes and diffuses escalated customer situations while setting accurate expectations for issue resolution
Communicates with customers in a professional manner in all situations while demonstrating courtesy, patience and troubleshooting skills in customer relations
Achieve standards for consistent performance (scorecards)
Utilize tools and resources to troubleshoot and repair managed services customer problems
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Qualification
Required
Provides troubleshooting support to identify appropriate resolution for Comcast Business managed services, specifically Machine Q
Manages ticket queues
Interfaces with technical agents, field service technicians and other internal partners as needed to resolve customer troubles
Independently recognizes and diffuses escalated customer situations while setting accurate expectations for issue resolution
Communicates with customers in a professional manner in all situations while demonstrating courtesy, patience and troubleshooting skills in customer relations
Achieve standards for consistent performance (scorecards)
Utilize tools and resources to troubleshoot and repair managed services customer problems
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Adaptability
Communication
Customer-Focused
Professional Etiquette
Professional Integrity
Resilience
Self Motivation
Teamwork
Technical Knowledge
Workplace Organization
Associate's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience
0-2 Years
Benefits
Best-in-class Benefits
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
Fierce Network
2026-01-11
2026-01-07
2026-01-07
Company data provided by crunchbase