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Herschend Family Entertainment · 1 day ago

Adventureland Park - Food & Beverage Intern - Operations Administration

Adventureland, 3200 Adventureland drive, Altoona, IA 50009, United States of America

Internship

Onsite

Intern

1+ years exp

Herschend Family Entertainment is the largest family-held themed attractions company, offering a unique experience in the amusement industry. The Food & Beverage Intern will assist department managers in operations, develop leadership skills, and support the F&B team in daily administration and management tasks.

Media and Entertainment

Responsibilities

Supervise the daily operations of the F&B team and any other assigned departments

Lead by example, attitude, and as a representation of Adventurelands core values

Act as an approachable mentor and coach to all assigned hosts

Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed

Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline

Ensure that all required meal and other breaks are being given in accordance with Iowa law

Assist with team scheduling, timekeeping, and tip allocation activities

Participate in all aspects of food preparation and sales during peak times

Lead and complete special projects to improve host training, satisfaction, and retention

Document completed training and certifications received across multiple system platforms

Develop and implement operational-level training documentation and policies

Work with supervisors to identify individuals for remedial training

Develop tools, techniques, and methods to provide effective training to new and existing F&B hosts

Utilize Workday software to conduct daily onboarding and HR documentation

Ensure regulatory compliance and process enforcement, including Labor Department regulations and maintaining all food safety practices

Work directly with managers and department heads to accomplish tasks

Collaborate with supervisors and department managers to identify staffing or training needs

Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate

Participate in social activities with international college students

All other duties as assigned by leadership

Qualification

Customer ServiceLeadershipCommunicationMicrosoft ExcelPoint of Sale (POS)Bilingual (Spanish)Problem SolvingAttention to Detail

Required

Recent graduate or at least 2+ years undergraduate study in Hospitality, Business Management, Human Resources Management, Event Management, or a related major

1+ years of previous work experience, preferably in a related role

Must be at least 18 years of age to comply with Iowa Child Labor Laws

Ability to work flexible schedule, including evenings, weekends, and holidays, open to close

Ability to lead and motivate assigned teams of hosts

Must be able to roll-up sleeves and assist with all F&B-related positions to ensure continuous and successful operation

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Ability to handle private and confidential information with highest discretion

Must remain focused on compliance with all state and local F&B safety regulations

Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment

Ability to follow direction, multi-task, and work as part of a team as well as independently

Must possess strong written and verbal communication skills

Must possess strong attention to detail and problem-solving abilities

Must be proficient in Microsoft Excel, Word, and Power Point

Ability to stand, walk, and remain on feet for majority of the workday

Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

Ability to remain sedentary for extended periods of time, while using a computer or POS equipment

Ability to withstand heat and humidity from the food preparation equipment

Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more