Technical Printer Support Representative I (Inkjet) jobs in United States
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Canon Financial Services, Inc. ยท 23 hours ago

Technical Printer Support Representative I (Inkjet)

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$15/hr - $15.53/hr

Canon Info Technology Services is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently respond to customer inquiries and resolve technical inkjet printer issues to ensure customer satisfaction.

BankingFinancial Services

Responsibilities

Provide positive and professional technical support to Canon customers via phone, email, and chat
Analyze complex issues to answer questions, troubleshoot, and advise on solutions
Promptly identify, research, and resolve customer inquiries using all available software and network tools
Interact with customers and team members simultaneously to expedite call resolution
Make prompt, accurate business decisions that mutually benefit the business and the customer
Document interactions and resolutions in our easy-to-use applications
Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

Qualification

Technical supportPC operating systemsInternet navigationKeyboarding proficiencyMS Office proficiencyMultitaskingActive listeningTime managementCommunication skills

Required

High school diploma or equivalent
Previous customer service or call center experience
Demonstrated knowledge of PC operating systems such as Windows and/or MAC
Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
Keyboarding and MS Office proficiency
Ability to work independently and manage time effectively
Strong communicator with active listening skills and proficiency in English
Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time
Dependable, punctual, and consistent attendance is a must for this position
A reliable high-speed internet connection and a workspace free from noise and distractions

Benefits

Paid orientation and training
Benefits (medical, vision, dental, life insurance, and disability)
Company-paid holidays
Paid time off: personal, vacation, and sick time
401(k) with company match
Employee assistance program
Tuition reimbursement
Employee discounts
Pay differentials

Company

Canon Financial Services, Inc.

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Canon Financial Services, Inc.
dateFounded in 1990
location
Mount Laurel, New Jersey, USA
people-size201-500 employees
web-link
https://www.cfs.canon.com

Funding

Current Stage
Growth Stage

Leadership Team

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Sam Yoshida
Chair & CEO
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Melinda Ibarrondo, SHRM-CP, PHR
Strategic Human Resources Business Partner
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Recent News

Business Wire
Applied UV Announces Strategic Financial Collaboration With Canon Financial Services
2023-03-29
Company data provided by crunchbase