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IDR, Inc. · 6 hours ago

Technical Support Specialist

KC Metro Area

Full-time

Onsite

Entry, Mid Level

$65K/yr - $75K/yr

2+ years exp

IDR, Inc. is seeking a highly skilled and experienced Technical Support Specialist to join one of their top clients in the Kansas City area. The role involves serving as the IT liaison, managing IT hardware assets, troubleshooting technical issues, and providing daily support to internal customers.

Information TechnologyRoboticsSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Travel to assigned locations on a scheduled basis and as needed for issues and projects

Serve as the IT liaison between the business units and IT to ensure all IT requirements are properly defined by gathering input from stakeholders, and develop design solutions for technical initiatives

Work with each site to identify their audio and visual needs and work with vendors to provide the business with solutions and lead up the implementation projects and support for those solutions

Assist with the management and tracking of all IT hardware assets within the assigned geographical area

Assist in project planning, communicate, and lead the execution phase for all projects associated with the locations within the assigned geographical area

Assist with the management and execution of all lifecycle projects for hardware and software updates

Create and revise all knowledge articles that specifically pertain to the locations within the geographical area

Troubleshoot and resolve medium to complex hardware/software problems for PC, Mac, and Mobile devices on Android and iOS platforms

Provide support for Microsoft 365 access to Teams, SharePoint, and Exchange Distribution Lists and Mailbox Delegation

Provide daily technical support to internal customers via phone, chat, email, and occasional walk by to resolve break/fix issues and tickets

Serve as the escalation point for Level 1 service desk team members

Assist in the communication and execution of network projects as directed by the network team

Accurately record all work, troubleshooting, and communications in incident tickets

The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Qualification

Desk side supportWindows supportApple supportMicrosoft 365Communication skillsTeam collaborationProblem-solving

Required

2 to 5 years of desk side break/fix support or related experience (Windows, Apple, MS office)

Certification and/or License – may be required during course of employment

Bachelors degree required

Benefits

Full Benefits; Medical, Vision, Dental, and more!

Company

IDR, Inc.

Glassdoor4.4

IDR, Inc.

Founded in 1998

Alpharetta, Georgia, USA

501-1000 employees

http://idr-inc.com

H1B Sponsorship

IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (7)