Casap · 1 day ago
Head of Implementations
San Francisco (HQ)
Full-time
Onsite
Director/Executive
8+ years expCasap is a Series A startup on a mission to change the way banks operate by automating disputes and fighting friendly fraud. They are seeking a Head of Implementations to drive seamless onboarding and integration experiences for financial institutions as they scale their platform at the forefront of automation and Artificial Intelligence.
FinanceFraud DetectionSoftware
Responsibilities
Build and lead the team: Scale the implementations organization (5-10+ Implementation Managers) by hiring exceptional technical project managers and future implementation leaders
Own implementation strategy: Design end-to-end implementation methodologies, establish scalable processes, and ensure customers go live quickly without compromising quality or security
Create customer-centric culture: Build a culture of ownership, accountability, technical excellence, and deep customer empathy within the implementations team
Drive consistent delivery: Establish implementation frameworks, success metrics, and playbooks that enable predictable time-to-value across all customer segments
Mentor and coach: Support Implementation Managers through coaching, feedback, and professional development to elevate technical and project management capabilities
Partner cross-functionally: Work closely with Sales, Product, Engineering, and Customer Success to deliver comprehensive solutions and drive operational excellence across the customer lifecycle
Qualification
Required
Proven track record of building and scaling technical implementation teams at B2B SaaS companies, preferably in fintech or financial services
8+ years in technical implementations, solutions engineering, or professional services, with 3+ years in a leadership role
5+ years managing complex enterprise implementations involving APIs, data integrations, and financial systems
Led multiple end-to-end implementations of banking software or fintech platforms for Tier 1 financial institutions
Expert understanding of financial services technology, banking operations, API integrations, and enterprise security requirements
Strong experience mentoring implementation leaders and building high-performing customer-facing teams
Excellent communication skills with ability to influence technical decisions and build executive relationships with C-level banking stakeholders
Company
Casap
Casap provides a copilot and collaboration platform for automating disputes and preventing fraud for financial institutions.
11-50 employees
H1B Sponsorship
Casap has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Early StageTotal Funding
$33.6MKey Investors
Emergence CapitalLightspeed Venture PartnersPrimary Venture Partners
2025-08-07Series A· $25M
2024-10-28Seed· $7M
2024-10-28Pre Seed· $1.5M
Leadership Team
Shanthi Shanmugam
Chief Executive Officer
Saisi
Co-founder
Recent News
2025-10-31
2025-10-02
Company data provided by crunchbase