Apply on Employer Site

Stefanini North America and APAC · 14 hours ago

IT Hardware Support Technician

Davenport, IA

Full-time

Onsite

Entry Level

1+ years exp

Stefanini North America and APAC is a global provider of IT services, and they are seeking an IT Hardware Support Technician to support their hardware lifecycle operations. The role involves asset management, imaging, shipping/receiving, and basic hardware troubleshooting in a fast-paced depot environment.

Information TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Maintain accurate inventory of laptops, desktops, peripherals, and accessories

Track hardware through receiving, staging, deployment, return, repair, and retirement

Update asset records in inventory and ticketing systems

Perform imaging of client hardware using standardized deployment tools

Configure, test, and validate devices prior to shipment

Ensure all equipment meets quality and compliance standards

Receive incoming hardware shipments and verify contents

Package and ship devices to end users or field locations

Maintain proper documentation, labeling, and tracking

Diagnose and repair basic hardware issues on Dell PCs

Troubleshoot printers and peripheral device failures

Assist with basic network connectivity and wireless troubleshooting

Support virus detection and removal using approved tools

Qualification

Dell PC troubleshootingWindows 10/11 familiarityActive DirectoryMicrosoft Office 365Network connectivity troubleshootingCustomer service skillsVPN experiencePrinter hardware supportSymantec Endpoint ProtectionBitLockerSCCMRDPCommunication skills

Required

1-2+ years of corporate desk-side, depot, or hardware support experience

Experience troubleshooting and replacing components on Dell PCs

Familiarity with Windows 10 and Windows 11 environments

Basic experience with Active Directory (lookups, password resets, device checks)

Knowledge of Microsoft Office 365, Outlook, and OWA

Ability to troubleshoot wireless and basic network connectivity issues

Strong customer service and communication skills

Experience with VPN, basic printer hardware support, and tools such as Symantec Endpoint Protection, BitLocker, SCCM, RDP

Benefits

401(k)

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

And much more

Company

Stefanini North America and APAC

Glassdoor3.8

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.

Founded in 1987

Kölln-reisiek, Schleswig-Holstein, DEU

10001+ employees

http://www.stefanini.com/EN

H1B Sponsorship

Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (11)

2023 (13)

2022 (18)

2021 (14)

2020 (12)