ManpowerGroup · 6 hours ago
Information Technology Desktop Support
Milwaukee, WI
Full-time
Onsite
Entry Level
$50K/yr - $65K/yr
2+ years expManpowerGroup is a leading global workforce solutions company, and they are seeking an IT Deskside Support professional to provide technical assistance to employees. The role involves troubleshooting hardware and software issues, managing workstation inventory, and collaborating with IT teams to ensure smooth operations.
ConsultingHuman ResourcesOutsourcingRecruitingStaffing Agency
Responsibilities
User incident diagnosis and resolution
On-site user assistance and advice
VIP support
Management of local workstation inventory
Assistance with the installation of workstations, peripherals, and software
Assistance with the distribution and support of mobile phones/tablets
Support for printers and video conferencing systems
Testing of installed equipment
Updates to Asset Management information
Generating Asset Management reports, coordinate with business to address any gaps such as asset reclaim
Updates and closure of incident tickets
Managing Lifecycle Management for Security Tools on Endpoints
Assisting / Setting up Audio/ Video equipment for events in HQ
Assisting with Teams/365 configurations and troubleshooting
Check the list of incidents in stock for HQ and remote sites
Work on resolving the oldest most urgent incidents
In case of user incidents, interact with the user (or remotely) to repair or bypass the issue
Enter technical resolution details in the Service Now tool
Partner closely with Endpoint Management, Security, Identity, and Messaging teams to design, deploy, and optimize M365 client services at scale
Setting up Audio Visual setup for Client Meetings, Events in HQ
Updating documentation of processes as technology/solutions change to ensure quicker remediation/configurations
5% Travel (when necessary) to branches, customer On Sites, cores, etc for on-site interventions
Work will be completed mostly in the HQ
Travel will be required in other locations (cores, branches, …) as and when necessary, as agreed with management
Qualification
Required
High School Diploma + 2 years of education in IT
2+ years of experience in a similar position
Excellent command of the Windows environment, Office Suite + Office 365, Outlook email system, incident management tools, and remote-control tools
Service-oriented, team spirit, strong interpersonal skills, and ability to synthesize information
Good listening and writing skills
Ability to work in a cross-functional environment and collaborate with global teams
Sound understanding on troubleshooting Windows Client systems: Hardware issues, Operating systems – Windows 10/11
Sound understanding on troubleshooting native MS Office Client applications
Strong hands-on experience with Microsoft 365 services and Office 365 client applications
Print issues troubleshooting – paper jam removal, network configuration
IT Infrastructure Network concepts
Audio/Video Systems setup and troubleshooting skills
Benefits
Medical, Dental, Life, Vision and Disability insurance
401K with a Company match
20 days paid time off
Gym membership discounts
Pet insurance
Company
ManpowerGroup
ManpowerGroup is a human resource consulting firm that provides recruitment, assessment, training, and development services. It is a sub-organization of Manpower Framnæs Installasjon.
10001+ employees
H1B Sponsorship
ManpowerGroup has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1991-05-17IPO
Leadership Team
Jonas Prising
Chairman & CEO
David Herranz
President Southern Europe
Recent News
2025-11-21
Company data provided by crunchbase