Emergent Health Partners ยท 1 day ago
Calltaker/Dispatcher
Ann Arbor, MI
Full-time
Onsite
New Grad, Entry LevelEmergent Health Partners is seeking motivated individuals to join their Communications Center as Calltaker/Dispatcher. This role involves handling emergency and non-emergency calls, providing urgent instructions, and ensuring effective communication within the public safety framework.
Health CareHospitalMedicalNon ProfitSocial Assistance
Hiring Manager
Justin Giersdorf, SHRM-TA
Responsibilities
Responsible for in-coming emergency (911) and non-emergency calls via phone, radio, and other established means of communication
Receives emergency calls from the public and prioritizes and processes them into a pre-established computer format for a concise event at a precise location
Instructs callers in the performance of urgent procedures before arrival of emergency services, as required using scripted protocols
Refers citizens' non-emergency calls to the appropriate agencies
Relays information and contacts appropriate agencies or personnel to resolve routine problems
Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls
Receives emergency service telephone calls from primary PSAP (Public Safety Answering Point) for EMS and Fire
Utilize Computer Aided Dispatch program to verify callers location
Operates dispatch monitoring and activity consoles and equipment
Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors
Answering and processing of after-hours contracted services
Utilization of online programs for requests for transportation
Qualification
Required
Excellent communication skills
Excellent organizational skills
Excellent customer service skills
Ability to effectively communicate time-sensitive and urgent information
Ability to prioritize and process emergency calls into a pre-established computer format
Ability to instruct callers in the performance of urgent procedures using scripted protocols
Ability to relay information and contact appropriate agencies or personnel
Ability to execute accurate and expedient public safety communications work
Ability to utilize Computer Aided Dispatch program
Knowledge and use of dispatch monitoring and activity consoles and equipment
Ability to operate various equipment including computers, printers, 911 equipment, recording devices, and telephones
Ability to answer and process after-hours contracted services
Ability to utilize online programs for requests for transportation
Ability to sit for prolonged periods of time
Ability to listen and talk by telephone
Finger and wrist dexterity in the operation of a computer terminal
Ability to view multiple computer screens
Ability to make handwritten notations
Company
Emergent Health Partners
Emergent Health Partners primarily focuses on offering ambulance services to render emergency care to various communities.
Founded in 1981
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ron Slagell
Chief Executive Officer
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