Saint Joseph Mercy Health System ยท 22 hours ago
Patient Service Representative
Ann Arbor, MI
Full-time
Onsite
New Grad, Entry LevelSaint Joseph Mercy Health System is committed to providing compassionate, person-centered care. The Patient Service Representative is responsible for assisting patients and visitors, collecting and verifying patient information, scheduling appointments, and ensuring accurate financial transactions for services rendered.
Health CareHospitalMedicalNon Profit
Responsibilities
Provides assistance, guidance and direction to visitors and patients
Provides information to patients concerning regulatory requirements
Provides estimated costs and patient responsibility, facilitating collection of co-pay, deductible and private pay balances
Responsible for the complete and accurate collection of patient demographic and financial information for the purpose of establishing the patient and service specific record for claims processing and maintenance of an accurate electronic medical record
Schedules, registers and check-in patients for both scheduled and walk-in Radiology exams
Uses departmental information systems to track and retrieve data
Problem solving and resolution of patient account issues
Routinely interacts with technical, physician and other support staff, as well as patients
Maintains good rapport and cooperative relationships
Approaches conflict in a constructive manner
Helps to identify problems, offer solutions, and participate in their resolution
Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to Trinity Health
Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management
Receives and greet visitors and patients
Ascertains the nature of their business
Assists and for directs visitors, patients and deliveries to appropriate areas
Answers routine questions; provides basic information and assistance with departmental procedures
Performs patient registration by interviewing patient or patient's representative to obtain patient demographics such as name, address, birth date, physician's name, and insurance company information related to payment of hospital bills
Completes related forms and records and enters information into computerized systems
Determines appropriate payment required at point of registration (deposits, co-pays, minimum charges and non-covered services)
Collects payment at time of registration
Verifies procedural and diagnosis codes submitted by service departments and physicians to assure accuracy for claims submission
Communicates with patients their financial responsibility, benefit and authorization status prior to clinical services
Obtains patient liability acknowledgment, explains the purpose and obtains signatures
Schedules and arranges patient appointments for diagnostic tests, etc. following established scheduling guidelines and procedures
Maintains departmental computer database files and data used for quality assurance, statistical reporting and other purposes
May receive and respond to requests for release or verification of information
Locates orders and retrieves requested data from files
Maintains logs of work activities
Works various reports to ensure accuracy and completion of claims
Assists patients or physician office staff by referring to the appropriate sources of information
Demonstrates team-player abilities and seamless service to patients
Qualification
Required
Requires a high school diploma or equivalent
Ability to commute to work location for each scheduled shift
There is no option to work remotely for these roles
Company
Saint Joseph Mercy Health System
St. Joseph mercy ann arbor is a 537-bed teaching hospital located on a 340 acre campus in ann arbor, michigan.
Founded in 1976
10001+ employees
H1B Sponsorship
Saint Joseph Mercy Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (4)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Joyce Young
Regional Vice President/CNO, SJMHS, SE Michigan Hospitals
Michelle Taylor, PHR, SHRM-CP
Talent Acquisition Senior Partner
Company data provided by crunchbase