Help Desk Technician jobs in United States
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Acro Service Corp ยท 18 hours ago

Help Desk Technician

positionCarson City, NV
timeContract
remoteOnsite
senioritySenior Level
money$30/hr - $34/hr
date5+ years exp

Acro Service Corp is seeking a Help Desk Technician to provide user support and manage help desk operations. The role involves troubleshooting computer systems, applications, and peripherals, as well as assisting in program tests and data restoration.

ConsultingInformation TechnologyStaffing Agency
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H1B Sponsor Likelynote
Hiring Manager
Saurabh Dixit
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Responsibilities

Create and use disk images
Provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy
Provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors
Restore data from backup media
Train and lead assigned personnel
Monitor operations in the absence of a supervisor

Qualification

Help desk applicationsOperating systems knowledgeUser support experienceDatabase principlesNetwork troubleshootingProgramming language knowledgeDisk imagingData restorationTraining abilityDocumentation skills

Required

Graduation from high school or equivalent
Five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals
Three years of IT work experience in a user support role
Detailed knowledge of commercially available operating systems and applications used by the agency
Detailed knowledge of help desk applications configuration as used for change/problem management
Detailed knowledge of principles and practices of a computer system and peripheral devices as needed to monitor a system
Detailed knowledge of user password security principles and practices
Working knowledge of database principles
Working knowledge of network domains and login procedures
Working knowledge of web browser capabilities and the difference between intranets and the Internet
General knowledge of at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications
General knowledge of network troubleshooting
Ability to create and use disk images
Ability to provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy
Ability to provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors
Ability to restore data from backup media
Detailed knowledge of departmental policies and procedures related to help desk support
Detailed knowledge of agency change/problem management plan
Working knowledge of hardware and software specific to an agency
Ability to train and lead assigned personnel
Ability to monitor operations in the absence of a supervisor

Company

Acro Service Corp

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With singular global reach and agility, Acro Service Corporation offers you a unique integrated approach to staffing and consulting solutions.
dateFounded in 1982
location
Montgomery, Alabama, USA
people-size1001-5000 employees
web-link
https://www.acrocorp.com/

H1B Sponsorship

Acro Service Corp has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (24)
2023 (11)
2022 (11)
2021 (12)
2020 (19)

Funding

Current Stage
Late Stage

Leadership Team

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Chris Ehrhart, CCWP
VP - Global Supplier Partnerships
linkedin
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Staci Dodson Beurer SPHR, SHRM-SCP, CSP
Chief People Officer (VP, HR)
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Company data provided by crunchbase