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2X · 1 day ago

Client Partner

Greater Philadelphia

Full-time

Hybrid

Senior Level

2X is seeking a Client Partner who will act as the strategic lead and trusted advisor for a portfolio of mid-market and enterprise clients. This role involves managing the full client lifecycle, ensuring satisfaction, retention, and business growth through effective account management and strategic conversations.

B2BInformation TechnologyMarketing

Hiring Manager

Chrissy Repko

Responsibilities

Own and grow a portfolio of key accounts, serving as the primary point of contact and strategic advisor

Lead strategic conversations and execution across the client lifecycle — onboarding, relationship development, business reviews, renewal, and expansion

Drive account planning, QBRs/MBRs, and performance measurement tied to client goals and KPIs

Partner cross-functionally in a global model with consideration toward cultural and time zone alignment

Monitor client health and proactively manage risks related to satisfaction, NRR, and expansion potential

Monitor account financials ensuring profitability and MRR attainment, partnering with delivery and operations teams to maintain a line of sight to margin and resource allocation

Identify whitespace and upsell opportunities, and partner internally to scope and activate new initiatives

Champion the voice of the customer (VOC) internally to inform service delivery and innovation and translate the client needs into actionable strategies and tactics for the delivery teams to execute

Stay current on industry trends, client business priorities, industry shifts, and competitor activity to inform strategic recommendations

Contribute to the evolution of 2X’s Client Success playbooks, processes, and best practices to support scale

Qualification

Client relationship managementMarketing operationsBusiness acumenCross-functional collaborationCommunication skillsProblem-solving skillsStorytelling skills