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Marathon TS · 10 hours ago

Help Desk Supervisor

Washington, DC

Full-time

Onsite

Entry, Mid Level

2+ years exp

Marathon TS is seeking a Help Desk Supervisor to join their dynamic team. This role involves providing on-site technical support, managing data systems, and ensuring cybersecurity principles are followed. The supervisor will also be responsible for creating reports and assisting users with technical issues.

Information ServicesProfessional NetworkingProfessional ServicesTechnical Support

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide on-site technical resource/support who should be comfortable with making visually appealing and data-accurate updates to a public-facing website

Quick learner who is willing to learn new data management systems in order to provide high-level support, as well as day-to-day management

Create, modify, and run daily, weekly, monthly, and quarterly reports, as requested

Provide technical support to new and current users of the internal database system

Assist in testing database functionality following upgrades or fixes

Make updates to the website based on specific data points at regular intervals

Provide technical support to office staff as necessary, to include interaction with Department technical staff, ordinary maintenance of office technical equipment, and routine troubleshooting

Candidates should be mindful of the principles of cybersecurity, data protection, and privacy in all work assignments

Qualification

Technical supportDatabase managementMicrosoft Office SuiteDrupalSharePointTeaching/training experienceCybersecurity principlesCommunication

Required

All candidates to obtain a DoJ public trust prior to starting

Excellent written and oral communication skills

Strong skills in commonly used software, such as Microsoft Office Suite with emphasis on Excel, Word, and PowerPoint

Familiarity with using Drupal, TEAMS, or TEAMS Apps

Experience with SharePoint (Administrative Role)

Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported

Should be an expert user of the Government's word processing, spreadsheet, and email systems

Must be a U.S. Citizen and able to obtain a Public Trust clearance

Preferred

Bachelor's degree (or equivalent) and 2+ years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred

At least one year of teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications, is preferred