Your Health · 1 day ago
Social Worker- Support Services Coordinator
Macon, GA
Full-time
Onsite
Entry Level
1+ years expYour Health is an organization focused on patient care, and they are seeking a Social Worker to serve as a patient advocate. The role involves empowering patients to manage their health conditions, coordinating care plans, and providing resources and support to both patients and their families.
Health CareHospitalProfessional Services
Responsibilities
Conducting advance care planning and cognitive assessments to identify patients' needs, strengths, and challenges
Offering immediate support and intervention for patients experiencing acute mental health crises, including suicidal ideation, self-harm, or emotional distress
Collaborate closely with care team members to coordinate comprehensive care plans that address both medical and psychosocial needs
Facilitating connections between patients and community resources, such as support groups, mental health services, financial assistance programs, transportation services, and home health care agencies, to enhance patients' overall well-being and quality of life
Serving as an advocate for patients to ensure their needs are addressed within the healthcare system and community settings
Providing guidance, education, and counseling to patients' families and caregivers to help them navigate the challenges of caring for a loved one with complex medical and psychosocial needs
Maintaining accurate and confidential documentation of assessments, treatment plans, progress notes, and communication with patients and other healthcare professionals in accordance with legal and ethical standards
Recognizing and respecting the cultural, ethnic, and socioeconomic diversity of patients and tailoring interventions and treatment approaches to meet their unique needs and preferences
Provide continued education and strive to enroll eligible patients into the CCM program
Appropriately and accurately document and log CCM activities and work in partnership with the care team to keep the patients CCM care plans up to date
Facilitate communication and coordinate among the patient’s care team members to ensure a comprehensive and integrated approve to health care delivery
Interact with patients via email, patient portal, telephone, text, in-person, etc. to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions
Respond to patient inquiries, resolve scheduling conflicts, and assist in rescheduling appointments when necessary
Foster effective communication between the care team to facilitate coordinated team-based care
Provide exceptional customer service to patients, exhibiting a compassionate and empathetic attitude
Address patient concerns, inquiries, and complaints professionally and promptly, striving to meet patient needs and ensure their satisfaction
Perform general administrative tasks and support other staff as needed
Work assigned buckets, ticklers, census lists, and region’s scheduling voicemail tasks
Utilize the company’s software systems to enhance patient care and staff productivity
Collaborate with internal and external resources to facilitate and ensure seamless operations
Utilize the company’s software systems and update information as required
Participate in coaching calls
Perform other duties as requested or required, in the sole discretion of the Company
Qualification
Required
High school diploma or equivalent required while an associate degree or bachelor's degree in social work is preferred
Must be proficient in utilizing technology tools and platforms for remote patient monitoring, telemedicine, and electronic medical records
Ability to read and communicate effectively
Strong written and verbal skills
Basic computer knowledge
Ability to manage and demonstrate effective leadership skills
Should demonstrate good interpersonal and communication skills under all conditions and circumstances
Ability to foster a cooperative work environment
Team player with ability to manage multiple responsibilities and demonstrate sound judgment
Must be able to work flexible hours and travel between offices, facilities, etc
Must be a licensed driver with an automobile that is insured in accordance with state and/or organizational requirements and is in good working order
Preferred
A minimum of one year of experience in a healthcare setting preferred
A minimum of one year of experience in social work preferred
Company
Your Health
Feel Better About Your Health In Your Home | Physicians Office | Telehealth
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
M
Matt Staub
CEO
Company data provided by crunchbase