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The Villages Health · 3 days ago

Practice Support (Colony Care Center)

The Villages, FL

Full-time

Onsite

Entry Level

1+ years exp

The Villages Health is a patient-centered primary care driven medical group, committed to empowering communities to maintain health. They are seeking a Practice Support professional responsible for non-clinical patient-facing functions within their care center, ensuring smooth operations and excellent patient service.

Elder CareHealth CareMedicalOnline PortalsPrimary and Urgent Care

Culture & Values

Responsibilities

Perform all job requirements utilizing core values:

Navigate proficiently through EHR

Schedule patients appropriately and accurately utilizing scheduling software (i.e.Radix)

Use customer service principles and techniques to assist patients calmly and professionally

Serve as point of contact for patients entering and leaving the care center

Manage new patient process per current workflow

Collect all payments due at time-of-service

Communicate with other departments as needed

Pre-visit Planning:

Conduct insurance verification and eligibility for services

Update patient demographics

Utilize insurance portals to verify eligibility

Collaborate with Eligibility & Benefits department

Communicate with patients to resolve insurance verification discrepancies

Ensure all documents are processed accurately per current policies and procedures

Comply with all Villages Health compliance and privacy and security policies and ensuring all HIPAA protocols are followed to ensure patient confidentiality

Reconcile cash and other patient payments and verify with the daily financials

Other duties as assigned

Qualification

EHR navigationScheduling softwareInsurance verificationClerical experienceCustomer serviceMultitaskingMedical chart interpretationOffice equipment operationCommunication skills