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Caesars Entertainment · 1 day ago

Table Games Shift Manager

St Louis, MO

Full-time

Onsite

Entry, Mid Level

2+ years exp

Caesars Entertainment is the largest casino-entertainment company in the U.S. and is seeking a Table Games Shift Manager to provide supervision and leadership to gaming staff. The role involves ensuring effective gaming operations, maintaining game security, and delivering exceptional customer service while managing team members and adhering to regulatory standards.

Food and Beverage

Responsibilities

Staff, schedule, evaluate, train, develop, monitor and lead team members in such a manner to maintain a positive employee relations culture. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members

Motivate and supervise staff in order to ensure that team members receive adequate guidance and resources to accomplish established departmental and guest service objectives

Assist the Table Games Manager with establishing department standards, guidelines and objectives and maintain other administrative processes such as budgeting and staffing to ensure proper planning and efficient operation of assigned areas

Maintain, through supervision and direct observation, a continuous awareness of all Table Games activity; Report any suspected irregular or illegal gaming practices to the Table Games Manager, Security, Surveillance and Missouri Gaming Commission to maintain the integrity of the gaming tables

Handle customer disputes, and provide top quality customer service to guests

Monitor Table Games performance and performs data analysis as appropriate for the purpose of optimizing profitability and reducing costs

Has authority to issue credit (with regulatory approval), make payments, set limits and otherwise control monies related to Table Games operations and within the limits stated in systems of internal controls

Grant complimentary services to players, according to established guidelines, and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers

Maintain familiarity with all games, as well as strategies and deviations from strategies used in said games to protect the company’s assets

Circulate among gaming tables to ensure that operations are conducted according to MGC regulations and department Standard Operating Procedures

Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks, and locating substitute employees as necessary

Ensure that all proper procedures for the Table Games and Poker Departments are correctly implemented and maintained, i.e., fills, credits, transfers, pit boxes, drops, etc

Provide comprehensive training concerning the Missouri Riverboat Gaming Act, Missouri Gaming Commission rules and regulations and internal controls; ensure the Table Games and Poker staffs are trained on and comply with internal control procedures as they apply to Table Games operations

Perform other duties as assigned by management

Qualification

Table games supervisionMissouri Gaming LicenseVerbal communicationWritten communicationBusiness Management degree

Required

Must be able to obtain and maintain valid Missouri Gaming License

Demonstrated knowledge of various table games and previous table games supervisor experience

Displays excellent verbal and written communication skills

Typically acquired through an Associate's Degree in Business Management and at least 2 year experience directly related to the accountabilities specified, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position