Mac Properties ยท 9 hours ago
Occupancy Specialist
St. Louis, Missouri
Full-time
Onsite
New Grad, Entry Level
$22/hr - $22/hrMac Properties is seeking a detail-oriented and service-focused Occupancy Specialist to support operations at The Branscome, a HUD-regulated, Project-Based Section 8 community in St. Louis. This role plays a critical part in ensuring regulatory compliance, managing resident certifications and renewals, and delivering a positive resident experience.
CommercialProperty ManagementReal EstateResidential
Responsibilities
Process initial, annual, and interim resident certifications in accordance with HUD and PBS8 requirements
Manage resident lease renewals and ensure accurate, timely documentation
Verify income, assets, household composition, and eligibility
Maintain organized, audit-ready resident files
Utilize Yardi for certifications, renewals, leasing activity, and reporting
Lease apartments in compliance with HUD and affordable housing regulations
Conduct apartment showings and clearly explain program qualifications and lease terms
Deliver professional, responsive customer service to residents and prospects
Address resident concerns and escalate issues when appropriate
Support resident retention through proactive communication
Conduct regular building and unit walks
Coordinate with maintenance on work orders and unit readiness
Assist with move-ins, move-outs, inspections, and required documentation
Qualification
Required
High school diploma or equivalent required
Strong attention to detail and organizational skills
Excellent communication and customer service skills
Preferred
Experience with HUD, Project-Based Section 8 (PBS8), or affordable housing programs preferred
Experience using Yardi or similar property management systems preferred
Affordable housing credentials such as COS, TCS, HCCP, or SHCM are a plus
Company
Mac Properties
Mac Properties is committed to realizing its vision of enabling better lives through better homes by building, renovating, and managing exceptional apartment rentals and fostering extraordinary communities in Kansas City, St.
Founded in 2002
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
D
David Kuker
Chief Operating Officer and General Counsel
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