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Hiller Plumbing, Heating, Cooling & Electrical · 7 hours ago

HVAC Service Team Leader

Goodlettsville, TN

Full-time

Onsite

Senior Level

$25/hr - $35/hr

5+ years exp

Hiller Plumbing, Heating, Cooling & Electrical is dedicated to being America’s Best home service company by providing exceptional care and opportunity for its team members. The HVAC Service Team Leader will supervise service personnel, ensure customer satisfaction through quality HVAC services, and manage operational metrics while supporting the development of team members.

ConsumerProfessional Services

Responsibilities

Ensure each team member completes job performance standards to appropriate codes and customer satisfaction

Supervise Service personnel to include performance evaluations, training needs, and work assignments to ensure effective operations

Complete weekly truck inspections and audits of paperwork and service call checklists

Ensure the team manages appropriate inventory of parts required for service calls

Coordinate with other departments to ensure objectives are met effectively and completely

Support field technicians on troubleshooting issues as needed

Responsible for the interview and selection process of team leads, technicians and apprentice candidates

Manage operational metrics including average invoice total, callback ratios and labor margins

Train, coach and mentor team leads, technicians and apprentices

Investigate any reported safety issues

Perform on-site job inspections

Provide feedback, coaching, and ongoing technical and communication training to all subordinates to increase performance

Perform other duties as assigned

Qualification

HVAC industry experienceSupervisory experienceTroubleshooting HVAC systemsEPA CertificationNATE CertificationCoaching skillsCommunication skillsTeam management