Carolina Cat · 18 hours ago
Field Service Supervisor
Greensboro, NC
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expCarolina Cat is a family-owned company that has been servicing communities since 1926 by supplying equipment for critical infrastructure. The Service Supervisor is responsible for managing the performance of the local branch service department, ensuring operations meet financial goals while providing excellent service to customers.
ConstructionSales
Responsibilities
Manage day-to-day performance of shop employees
Manage WIP on daily basis to meet department goals
Create safe, positive work environment for employees
Accountability for department’s financial performance and statements
Assist Branch Manager in creating goals and performance standards for department
Perform mid-year and annual performance evaluation reviews for shop employees
Maintain customer contacts for Service Department
Establish customer requirements to provide best service possible
Communicate all requirements and options to customer (including quotations, labor and parts pricing)
Ensure customers invoice is clear and precise and is “as expected” in relation to pricing
Communicate and schedule repairs for Construction Main Shop
Manage daily workflow
Enforce safety practices within the service department
Set clear job expectations and communicate quote requirements to Lead Man and technicians
Promote professional appearance of service dept. employees and service trucks
Monitor and manage work in process to meet or better department benchmarks
Manage daily processes to ensure procedures are followed correctly
Training – Assess technician abilities to determine future training needs for each technician
Monday – Friday 7:00am -5:00pm
After hours emergency calls for service repairs as needed
Other duties as assigned
Qualification
Required
Minimum of a High School Diploma with approximately 10 years of heavy equipment experience with at least 3 years of management/supervisor experience
Must have previous management/supervisor experience
Must have excellent written and verbal communication skills; be able to interact with employees and managers at all levels
Must be self-directed, personable, service oriented individual with technical aptitudes
Must be able to understand and manage financial statements to achieve performance goals
Preferred
Highly preferred to be proficient with DBS systems as well as Microsoft Word and Excel programs
Company
Carolina Cat
Carolina CAT provides construction and power generation equipment and truck sales and service.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase