Marathon TS ยท 5 months ago
Systems Administrator (TS/SCI)
Springfield VA, VA
Full-time
Onsite
Mid Level
4+ years expMarathon TS is currently hiring for a TS/SCI Systems Administrator to join our team to support our intelligence customer in Springfield, VA. The role involves providing IT service support to end user devices, troubleshooting incidents, and managing hardware and software installations.
Information ServicesProfessional NetworkingProfessional ServicesTechnical Support
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide support for implementation, maintenance, and incident troubleshooting of IT systems
Manage hardware in all stages including unpacking and setup of end user devices
Resolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
Install application software on end user device workstations via scripted install packages
Inventory management of UDS deployed software and end user devices
Network and locally attached printers
Assist users in accessing and using IT systems
Provide user education and training in basic hardware and software functions
Create and maintain documentation and SOPs to train new employees
Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs
Identify and execute process improvements and other enhancements that improve operational efficiency
Qualification
Required
TS/SCI Clearance w/ ability to obtain CI Poly
Knowledge in one or more of the following areas: Workstations (thin and thick clients), Monitors, KVMs, Print, Fax and Scan Support Services, Audio Visual Services, Voice and VTC Support Services, Desktop Image Management, Virtual Desktop Infrastructure (VDI) Support Services, Home Directory and Profile Support Services, E-mail Support Services, Software Support Services, Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP), Patch Management (Windows)
Excellent troubleshooting capabilities and strong communication skills
Strong work ethic and attention to detail
Strong organizational skills
Strong writing skills (document creation and management)
Strong time management skills and ability to work flexible schedules to meet job requirements
Ability to work independently on projects and/or tasks
Ability to regularly stand and walk between buildings on a large campus
Ability to move and lift computers, printers, monitors, and other hardware
Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM
Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
Team player and willing to both share knowledge and learn from others to ensure team's success
Enthusiasm and ability to adapt to new and changing technologies
A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
Thin Client using Virtual Desktop Infrastructure (VDI) Technology
Thick & thin web-based applications
ITIL v3 Foundations
Technical writing
Requires Bachelor's Degree and 4 years of experience, or 7+ years of experience with no degree
Company
Marathon TS
Marathon TS provides a full range of consulting & manpower services for clients that needs support from skilled and experienced individuals.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Davis
Chief Growth Officer
Company data provided by crunchbase