US Tech Solutions · 3 weeks ago
Program Manager - Tax System
Baltimore, MD
Full-time
Hybrid
Senior Level, Lead/Staff
$80/hr - $89/hr
10+ years expUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. The Tax System Program Manager will oversee the implementation of a new tax system, managing vendor relationships, budgeting, and stakeholder engagement to improve efficiency and compliance.
Information Technology
Responsibilities
Develop and maintain the comprehensive program roadmap, charter, and governance structure
Lead the Program Steering Committee, providing regular, transparent status reports on budget, schedule, risks, and milestones to executive leadership
Serve as the primary point of contact for the selected implementation partner(s). Participate in contract negotiations, manage vendor performance, and ensure adherence to Service Level Agreements (SLAs) and contractual obligations
Manage the multi-million dollar program budget. Responsible for meticulous tracking of expenditures, forecasting, and managing contingencies to deliver the program within budget
Act as the central communication hub for all program stakeholders, including the Assessor's Office, Treasurer/Tax Collector, Finance Department, IT, City Council, and the public. Proactively manage expectations and build consensus
Champion and co-lead a comprehensive OCM strategy. Ensure effective communication plans, robust user training programs, and business process re-engineering activities are successfully executed to drive user adoption and minimize disruption
Proactively identify, assess, and mitigate program-level risks (technical, financial, operational, political). Manage and resolve escalated issues from individual project teams
Lead a matrixed team of internal subject matter experts, IT professionals, and external consultants. Coordinate resources across multiple interconnected project workstreams (e.g., data conversion, system integration, testing, training)
Ensure the new tax system integrates seamlessly with other core municipal systems, such as Workday, GIS, Permitting, and cashiering systems
Qualification
Required
Technical background including a Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent work experience will also be considered
Program Management – 5 years
Progressive experience in managing large scale, complex technical transformations – 10 years
Experience in financial systems is required
Leadership skills, with the ability to develop and communicate the project objectives, inspire and motivate the application team, and maintain alignment with the business strategy
Demonstrated knowledge of popular SDLC models, process, deliverables, and application
Preferred
Application Development or Data Analysis backgrounds preferred along with experience managing SaaS vendors
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
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