Spring Health · 7 hours ago
Manager, Clinical Quality Innovation
United States
Full-time
Remote
Mid, Senior Level
$97K/yr - $114K/yr
3+ years expSpring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Manager of Clinical Quality Innovation will lead a team focused on investigating care quality and service escalations, while driving innovations to enhance the quality of care and safety across services.
Artificial Intelligence (AI)Health CareMental HealthmHealthWellness
Responsibilities
You will be responsible for overseeing the provider performance and escalations team
Advise the team in investigating and resolving care complaints and grievances about providers
Promote quality of care by conducting audits and quality assurance reviews
Participate in the process of monitoring providers to assess contract compliance and best practices
Track key quality metrics in order to identify risk areas, strengths, improvements needed to drive outcomes
Use data-driven insights to suggest plan of action for quality improvement initiatives
Provide training, clinical coaching, or other interventions with providers, as needed
Drive team efficiencies through use of innovative technology
Help maintain SH Provider Policy Guide to maintain compliance with all legal, regulatory, and payer requirements
Monitor clinical program activities to ensure adherence to clinical procedures and standards
Assist in developing reporting mechanisms to evaluate standards of compliance and quality of care, establishing review criteria, recommending standards and measures
Work closely with cross-functional partners to proactively strengthen and improve quality of care and quality of services systemically through innovation
Lead and/or participate in additional projects as assigned
Embrace flexibility and adaptability when priorities shift based on clinical or business needs
Lead quality team to thoroughly and efficiently investigate complaints and grievances within specified SLA’s
Lead quality team to consistently make decisions about appropriate interventions for providers based on quality standards
Lead quality team to deliver detailed guidance to providers to improve performance and ensure contract compliance
Report on quality analytics monthly and develop improvement initiatives based on data
Proactively increase team efficiencies through technology innovations
Proactively identify opportunities to increase care quality across the organization and align stakeholders to implement improvements
Complete project-based work on time and at high quality
Qualification
Required
LMFT, LCSW, LPC, or Licensed Psychologist with minimum 3 years post licensure experience
Experience providing tele-behavioral health, EAP experience a plus
Strong working knowledge of the legal and ethical aspects of clinical care delivery
Outstanding written and verbal communication skills with teammates and providers at all levels
Ability to thrive in a fast-paced workplace, including eagerness to learn and adapt to a changing environment
High level of attention to detail
A thoughtful and collaborative approach to problem solving and clinical collaboration
Humility, resourcefulness, empathy, professionalism
Demonstrated passion for, and understanding of, mental health and the broader U.S. healthcare system
Preferred
2+ years clinical management or supervisory experience preferred
Experience working with ZenDesk, SalesForce or similar customer service platforms a plus
Excitement and skill in using AI and other new technologies to support innovation
Benefits
Health, Dental, Vision benefits start on your first day at Spring.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
1001-5000 employees
H1B Sponsorship
Spring Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (6)
2022 (6)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Leadership Team
April Koh
Co-Founder & CEO
Adam Chekroud
Co-Founder, President
Recent News
Behavioral Health Business
2025-12-12
Company data provided by crunchbase