Wachter, Inc. · 21 hours ago
Overnight Project Support Specialist
Lowell, AR
Full-time
Hybrid
New Grad, Entry Level
$17/hr - $22/hrWachter, Inc. is seeking an Overnight Remote Project Support Specialist who provides off-site project and technical support to field data technicians performing overnight installations of network devices and camera systems. The role focuses on interpreting floor plans, verifying camera and device locations, and managing documentation to ensure accurate and efficient installations.
IndustrialInformation ServicesInformation Technology
Responsibilities
Provide real-time remote support to on-site technicians during overnight network and camera installations
Interpret and review floor plans, construction drawings, and camera layouts to guide proper device placement
Confirm camera fields of view, mounting locations, and network device positioning based on project plans
Assist technicians with understanding scope of work, site layouts, and installation requirements
Track project progress and provide status updates to project managers and stakeholders
Maintain accurate documentation, including device locations, revisions, and as-built changes
Identify discrepancies between plans and field conditions and escalate issues as needed
Support troubleshooting related to camera placement, network connectivity, and installation sequencing
Communicate clearly and effectively via phone, chat, or video with overnight field teams
Ensure work aligns with project standards, customer requirements, and design specifications
Qualification
Required
High school diploma or equivalent (technical or design-related education preferred)
Experience in project support, network deployments, security systems, or technical coordination
Ability to read and interpret floor plans, site drawings, and camera layouts
Familiarity with IP cameras, network devices, and basic networking concepts
Strong attention to detail and documentation skills
Ability to work overnight shifts consistently
Comfortable working independently in a remote or office-based environment
Strong written and verbal communication skills
Preferred
Experience supporting field technicians remotely
Knowledge of camera coverage planning, fields of view, and mounting best practices
Familiarity with CAD drawings, PDFs, or floor plan software
Experience with project tracking, ticketing, or collaboration tools
Company
Wachter, Inc.
Wachter is on the cutting-edge of technology and infrastructure installation and has been since 1930. Wachter is a Cisco Gold Certified Partner.
Founded in 1930
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Botteron
CEO
Brian Sloan
CEO
Recent News
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