Yochana · 6 hours ago
Major Incident Manager
United States
Full-time
Remote
Mid Level
3+ years expYochana is seeking a Major Incident Manager to oversee critical incidents and ensure effective communication during major events. The role involves assessing incidents, facilitating high severity calls, and engaging with necessary teams to resolve issues efficiently.
Business Information SystemsInformation and Communications Technology (ICT)Information ServicesInformation TechnologySoftwareStaffing Agency
Hiring Manager
Vikas Adepu
Responsibilities
Candidate must be local to Wilmington, Delaware
Minimum of 3+ years’ experience as a Major Incident Manager
Experienced in reviewing proposed major incidents, assessing criticality and business impact
Experience in facilitating high severity incident bridge calls
Engage and escalate to needed individual/ resource teams
Working knowledge of IT Service Management tools
Document activities and discussion during major incidents
Communicate throughout any event to required levels of leadership
Ability to facilitate a Daily Operations Call reviewing previous major incidents
Recommend corrective actions based on Major Incident events
Experience in Service Now or a comparable ticketing system
Good communication skills to interact with both customer and end user over phone and through email
Hands-on experience required managing and handling Outage meetings with executive leaders
ITIL knowledge preferred, understanding on Change, Problem and Demand management is a must
Qualification
Required
Candidate must be local to Wilmington, Delaware
Minimum of 3+ years' experience as a Major Incident Manager
Experienced in reviewing proposed major incidents, assessing criticality and business impact
Experience in facilitating high severity incident bridge calls
Engage and escalate to needed individual/ resource teams
Working knowledge of IT Service Management tools
Document activities and discussion during major incidents
Communicate throughout any event to required levels of leadership
Ability to facilitate a Daily Operations Call reviewing previous major incidents
Recommend corrective actions based on Major Incident events
Experience in Service Now or a comparable ticketing system
Good communication skills to interact with both customer and end user over phone and through email
Hands-on experience required managing and handling Outage meetings with executive leaders
Preferred
ITIL knowledge preferred, understanding on Change, Problem and Demand management is a must
Company
Yochana
Yochana: Your Trusted Workforce Partner Across North America & Beyond For over 16 years, Yochana has been a leading talent acquisition firm, connecting businesses with top professionals across industries.
201-500 employees
H1B Sponsorship
Yochana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (11)
2023 (3)
Funding
Current Stage
Growth StageLeadership Team
Anusha Sharath
Global Talent Acquisition Lead / HR-BP
Recent News
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