LingaTech ยท 10 hours ago
Business Analyst
United States
Full-time
Remote
Entry, Mid Level
2+ years expLingaTech is seeking a Business Analyst with expertise in UX Research to enhance caseworker experiences and modernize eligibility and compliance processes. The role involves leading usability testing initiatives, conducting user research, and translating insights into actionable research artifacts to inform product decisions.
Information TechnologySoftwareWeb Development
Responsibilities
Lead UX discovery and usability testing sprints to identify pain points, inefficiencies, and opportunities for innovation within eligibility and compliance workflows
Conduct qualitative user research including interviews, shadowing, and direct observation of frontline staff to understand real-world processes and constraints
Analyze existing systems, integrations, and data flows to assess usability impacts and operational bottlenecks
Map end-to-end user journeys to document current-state experiences and define future-state improvements
Produce actionable UX deliverables such as journey maps, personas, user stories, usability findings, and supporting research artifacts
Develop and maintain a prioritized roadmap of automation and modernization opportunities informed by research outcomes
Collaborate closely with project managers, product managers, designers, developers, and program staff to translate insights into production-ready solutions
Communicate complex research findings and design recommendations clearly to cross-functional and non-technical stakeholders
Build strong, trusted relationships with stakeholders and represent the voice of the user throughout design and implementation efforts
Support iterative and agile development processes by providing continuous UX input from ideation through execution
Qualification
Required
2+ years of professional UX experience designing and building products, platforms, or services at scale
Experience delivering technology solutions for Health and Human Services (HHS) or federally funded programs such as SNAP, Medicaid, TANF, Unemployment Insurance, or similar benefits delivery programs
Deep technical subject matter expertise in User Experience (UX) Research and User-Centered Design (UCD) practices
Proven experience designing successful products and solutions grounded in user research and usability findings
Experience across the full UX design spectrum, from discovery and ideation through execution and delivery
Demonstrated ability to build alignment and consensus among diverse stakeholder groups
Experience leading UX and design efforts for a product, platform, or service
Experience working within iterative or Agile development methodologies
Strong communication skills with the ability to clearly convey complex ideas, research findings, and design recommendations to technical and non-technical audiences
Company
LingaTech
LingaTech offers data analytics, web development, software development, and security services.
51-200 employees
H1B Sponsorship
LingaTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Kathir Ramalingam
President and CEO
Brian Kapp
Chief Technology Officer
Company data provided by crunchbase