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Exactech · 5 days ago

Associate Customer Account Specialist

Gainesville, FL

Full-time

Onsite

Entry Level

2+ years exp

Exactech is focused on innovation in the healthcare industry, and they are seeking an Associate Customer Account Specialist to ensure every customer has a great experience. The role involves processing orders, advocating for customers, and providing superior customer service while learning to manage account and support issues.

BiotechnologyHealth CareManufacturingMedicalMedical Device

Responsibilities

Learns to partner with independent agencies located within a predetermined geographical area focusing on the intersection between ongoing operations, account/support issues while concentrating on the timely closure of any size of service request

Learns to optimize fill rate for assigned accounts

Receive, evaluate, verify and process consignment, direct sales, and loaner orders

Validate all orders for accuracy and highlight potential inconsistencies in accordance with departmental policies, procedures and other regulations

Learns to advocate on behalf of your customers across Exactech leveraging management as appropriate to highlight and resolve issues

Learns to identify and highlight pricing discrepancies working with the Pricing Administrator and your customers to resolve

Learns to investigate invoice discrepancies prior to executing credits/rebills in accordance with departmental policies, procedures and other regulations

Refer complaints of product failure and facilitate efficient recovery of this product to the Regulatory Department for investigation as necessary

Provide superior customer service to all internal and external customers

Know and apply the Quality System and any appropriate Federal and International standards

Assist and support other employees, teams, and sales personnel as necessary

Qualification

Customer service experienceAdvanced computer skillsHealth care industry experienceAttention to detailMultitaskIndependent judgmentLearning new toolsInterpersonal skillsCommunication skillsOrganizational skills