Outerspace · 3 weeks ago
NJ Outbound Supervisor
Carlstadt, NJ
Full-time
Onsite
Mid, Senior Level
$65K/yr - $75K/yr
2+ years expOuterspace is a new type of Ops Center that supports high growth brands with their operations. They are seeking a highly motivated Fulfillment Center Outbound Supervisor to lead fast-paced e-commerce and 3PL outbound operations, ensuring accurate and timely order fulfillment.
LogisticsSoftwareSupply Chain Management
Responsibilities
Supervise and lead a team of warehouse associates responsible for outbound order fulfillment (picking, packing, shipping)
Monitor daily workflow and assign tasks to ensure timely and accurate processing of e-commerce orders
Ensure compliance with company policies and standard operating procedures (SOPs) related to outbound operations
Provide hands-on support during peak periods and resolve issues related to inventory, order discrepancies, or shipping delays
Track team productivity and quality metrics, identifying areas for improvement and implementing corrective actions
Monitor KPIs such as order accuracy, units per hour (UPH), on-time shipment, and labor productivity
Adjust labor and workflows in real time based on order volume, carrier cutoffs, and SLA requirements
Communicate effectively with cross-functional teams including Inventory Control, Inbound, Customer Service, and Transportation
Identify bottlenecks and implement process improvements to increase speed and accuracy
Handle escalations related to missed cutoffs, order discrepancies, or carrier delays, supporting management as needed
Perform other general warehouse duties as needed
Ensure work areas are safe to operate in
Daily safety walks, callouts, and observations
Coach on poor safety behaviors and encouraging good safety practices
Maintain cleanliness and housekeeping of work areas
Comply with all OSHA and warehouse safety rules and guidelines
Communicate and engage with teammates, team leads, and managers daily
Training, coaching and mentoring associates
Maintain daily attendance of associates, including timeclock adherence
Ensure associate compliance with all company rules, policies and guidelines
Resolving and mediating conflicts or interpersonal issues within teams, and escalating complex issues to management as needed
Qualification
Required
High school diploma or GED required
2–5 years of warehouse or fulfillment center experience, with at least 1 year in a supervisory role
Strong knowledge of outbound logistics, order fulfillment, and shipping processes
Familiarity with warehouse management systems (WMS), RF scanners, handheld android devices
Strong leadership, communication, organizational, and problem-solving skills
Ability to work in a fast-paced environment with a sense of urgency and attention to detail
Comfortable with physical demands including standing, walking, and lifting up to 50 lbs
Ability to work flexible hours, including weekends and holidays, as needed
Proficient with technology and software, such as Google Suite, Microsoft Office, Slack
Preferred
associate or bachelor's degree in supply chain, logistics, or a related field
Bilingual (English, Spanish)
Benefits
Paid Time Off
Paid Holidays
Insurance (medical, dental, vision)
HSA & FSA
401(K) matching
And more!
Company
Outerspace
Outerspace is an OPS center providing growth companies with proprietary Ops Stack to help brands generate revenue.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$34.91MKey Investors
Prysm Capital
2022-05-04Series B· $30M
2021-08-23Seed· $4.91M
Leadership Team
Ricky Choi
CEO, Co-Founder
Kate Klemmer Terry
Chief Commercial Officer
Recent News
2025-01-06
2024-01-23
2022-07-26
Company data provided by crunchbase