Autodesk · 1 day ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$78K/yr - $134K/yr
4+ years expAutodesk is a company dedicated to transforming how things are made and what can be made with their software. The Customer Success Manager (CSM) will oversee the post-sales lifecycle for U.S. Department of Defense customers, ensuring they realize value from Autodesk solutions through tailored Customer Success Plans and proactive engagement.
3D TechnologyArchitectureConstructionManufacturingSoftware Engineering
Responsibilities
Own the post-sale customer relationship for assigned DoD accounts, ensuring Autodesk is delivering measurable mission impact
Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving specific actions to ensure success - aimed at helping customers achieve their desired business outcomes
Establish success metrics and track progress toward strategic outcomes using analytics, reporting, and regular account reviews
Be the owner and orchestrator of Customer Success planning and execution, holding customers, Autodesk teams, and Channel Partners accountable for various actions
Co-document the business value each customer is achieving through Autodesk solutions, capturing these as value stories to demonstrate measurable outcomes and success
Assist customers by providing guidance and resources to support onboarding new solutions, identifying and assisting at-risk customers with low product adoption to help them fully utilize the products and services they’ve invested in, reducing churn risk
Partner with Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, Client Services, and others to drive customer success motions
Participate in regular Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignment
Monitor customer usage data and other health indicators and translate these into strategies for success, in collaboration with Channel Partners and internal Sales teams
Engage confidently with all levels and personas within customer organizations, including contract management, IT administration, end-users, mid-management, and customer leadership/decision-makers
Throughout the lifecycle, identify opportunities for expanding the business relationship and support the Sales team and Channel Partners in pursuing expansion opportunities
Qualification
Required
Up to 5 years of Customer Success, Customer Support, Sales, Renewal and/or any other customer-facing experience
Demonstrated ability to lead, discover, and uncover the customer's business challenges
Experience in documenting a mutual strategy, business case, or success plan with customers and various stakeholders
Experience working for or working with large corporations with complex structure and multiple business priorities
Excellent executive and business-level communication skills
Customer Empathy & customer-first mindset
Ability to prioritize multiple complex tasks
Collaboration and coordination across various internal and external stakeholders
Preferred
Experience with Autodesk for Government (AFG) or other FedRAMP Moderate cloud deployments
Familiarity with disconnected workflows and hybrid cloud/on-prem strategies common in DoD infrastructure
Active security clearance (Secret or above) is a plus
Benefits
Health and financial benefits
Time away
Everyday wellness
Annual cash bonuses
Commissions for sales roles
Stock grants
Comprehensive benefits package
Company
Autodesk
Autodesk develops 3D design software for use in the architecture, engineering, construction, and media industries.
10001+ employees
H1B Sponsorship
Autodesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (243)
2023 (269)
2022 (359)
2021 (298)
2020 (260)
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
CitibankOK Blockchain Capital
2025-07-01Acquired
2025-05-08Post Ipo Debt· $1.5B
2020-08-25Seed
Leadership Team
Andrew Anagnost
President and Chief Executive Officer
Janesh Moorjani
CFO
Recent News
Venture Capital Journal
2026-01-07
Private Capital Journal
2026-01-07
Company data provided by crunchbase