BioTAB Healthcare · 8 hours ago
Patient Services Supervisor
St. Louis, MO
Full-time
Onsite
Mid, Senior Level
1+ years expBioTAB Healthcare, LLC has supported patients with lymphatic, wound, and circulatory disorders for over 20 years. The Patient Services Supervisor will oversee a team, manage escalated patient issues, ensure compliance with healthcare regulations, and collaborate on process improvements.
Medical Device
Responsibilities
Receiving and processing new patient referrals, gathering necessary demographic, medical, and insurance information
Verifying patient insurance coverage and benefits for BioTAB products, update cases accordingly for record keeping and internal Insurance Database
Collaborating with sales, patients and their caregivers / healthcare professionals to get the patient’s products covered, shipped and in use, with quality and accuracy at the forefront of every case processed
Answer incoming calls to services lines and provide patient support, answer questions and document interactions & resolutions in CRM
Maintain clear and effective communication with patients, families, and other healthcare team members
Ensuring accurate and timely documentation of all case activities and patient information in the required system
Ensure compliance with relevant healthcare regulations, financial standards, and internal policies
Qualification
Required
Proven experience in a leadership or supervisory role within a healthcare operations or customer service setting
Strong understanding of healthcare regulations and insurance processes
Exceptional communication and interpersonal skills to effectively interact with patients, families, healthcare professionals, and internal teams
Excellent organizational and time management skills to manage team tasks and ensure timely processing of information
Strong problem-solving skills to address complex issues and challenges
Ability to motivate and develop a high-performing team
High School or equivalent required, associates/bachelor's degree preferred
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred
Must be able to use SalesForce or Epic, fax, email, GSuite or Office, in/outbound calls with appropriate grammar, spelling and punctuation
Strong communication skills, both written and verbal
Comfortable handling sensitive and confidential Information (HIPAA)
Must be able to lift 40 pounds, must be able to lift 40 pounds from the floor and lift to waist level
Must be able to kneel, stoop, climb stairs and reach with hands and arms
Reliable work transportation
Candidates must pass an extensive background check
Strict adherence to HIPAA, Medicare Fraud, Waste, and Abuse and privacy regulations in all patient interactions
Preferred
Associates/bachelor's degree preferred
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred
Company
BioTAB Healthcare
BioTAB Healthcare is a leading provider of Pneumatic Compression Therapy solutions, helping patients manage chronic conditions like Lymphedema, Chronic Venous Insufficiency, Venous Ulcers, and Peripheral Arterial Disease.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase