State of South Dakota · 20 hours ago
Support Services Analyst
Sioux Falls, SD
Full-time
Onsite
Entry Level
$26.45/hr - $33.06/hr
2+ years expThe State of South Dakota is seeking a Support Services Analyst to join their Bureau of Information and Technology. This role involves providing excellent customer service through imaging and deploying computers, troubleshooting hardware/software failures, and assisting users during deployments.
Government
No H1B
Responsibilities
Imaging and deployment of computers
Installing and configuring software and peripherals
Assisting users during deployments
Troubleshooting hardware/software failures
Processing break/fix tickets
Network equipment replacements
Documentation
Qualification
Required
Associates Degree or 2 years work experience in a related computer support field
Microsoft Operating Systems
Microsoft Office 365 and Teams
Active Directory
Microsoft Azure Entra ID
ability to work effectively alone or in a team environment
ability to identify and resolve hardware/software issues on various computer hardware platforms
ability to create and document
skill to interface with users via our service delivery system, telephone, chat, or electronic mail
communicate well both verbally and in written form
manage time, prioritize work and complete work within assigned timeframes
provide quality customer service
knowledge in the operation of computers and networking
Benefits
Multiple health plan options, including a $0 employee premium option
6% fully matched retirement plan. Includes long term disability and family survivor benefits
$25,000 paid life insurance
Generous leave policies
Stable industry sector
Flexible work schedule, providing the ability to maintain a great work/life balance
$0 premium employee health insurance option plus eleven paid holidays
Generous vacation and sick leave accrual
Dental, vision, and other insurance options
Retirement benefits
Company
State of South Dakota
Governor Larry Rhoden’s goal is to create a culture in state government centered around servant leadership, civility, openness, and responsiveness.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Pat Snow
Chief Technology Officer
Jason Simmons
Chief Financial Officer - Department of Social Services
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