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Landmark National Bank · 1 day ago

Assistant Bank Manager (42807)

Manhattan, KS

Full-time

Onsite

Mid, Senior Level

Landmark National Bank is committed to being champions and catalysts for their communities. The Assistant Bank Manager will lead and manage a retail team to deliver exceptional customer service, ensure compliance with operational procedures, and build relationships with customers and community partners.

BankingFinanceFinancial Services

Responsibilities

Provide excellent customer service by modeling the Landmark National Bank commitment•To be champions and catalysts for our communities•which includes training, coaching, and developing your team in assessing and addressing customer needs

Advance customer and bank success by utilizing a high level of knowledge of all bank products and services to support your team in connecting current and prospective customers to Landmark National Bank products and services

Build and maintain relationships with all customers, your team, and community partners

Coordinate the daily operations of the retail team, including scheduling, resolving procedural and processing issues, and addressing elevated customer questions and concerns

Ensure compliance with internal controls, operational procedures, and risk management policies, including regular audits

Evaluate current practices, procedures, operations, and equipment for areas of improvement, recommending changes, and implementing changes when approved

Accountable for maintaining and balancing proper cash drawer levels and vault balancing

Supervise, train, coach, and develop your team of associates, including utilizing the Quarterly Job Progress Plan and other performance development processes and reviews

Manage your own professional improvement through the utilization of the Quarterly Job Progress Plan and consistently meet Minimum, Target and Optimum levels of performance

Responsible for performance counseling, including making and recommending disciplinary action decisions

Assist manager in utilizing prescribed hiring process to select team members

Engage in Landmark National Bank Culture initiatives and team success activities, including Daily Huddles, Weekly Rally Meetings, and Celebration events

Represent the bank well in the community

Performs other duties and projects as assigned

Adhere to bank policies and procedures

Qualification

Customer serviceBank products knowledgeTeam managementCompliance knowledgeCoachingOperational proceduresRelationship building

Required

Assists in leading and managing a team that consistently delivers the Landmark National Bank commitment

Models exceptional customer service and applies a high level of knowledge of all bank products and services to support associates in meeting current and prospective customer needs

Builds and maintains relationships with new and existing customers

Accountable for efficient, safe, and confidential service to customers and enforces all compliance requirements and procedures

Models Landmark National Bank core values

Supervises, trains, coaches, and develops team to advance individual, team, and bank success

Coordinates daily operations of the retail team to ensure adequate staffing, efficient operations, and responsive customer service

Provides essential review and recommendations to improve retail operations

Provide excellent customer service by modeling the Landmark National Bank commitment