Hexaware Technologies · 21 hours ago
ESM ITAM Expert
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expHexaware Technologies is seeking an ESM ITAM Expert to provide strategic and operational leadership across the IT Asset Management process during SAM Pro implementation. This role will ensure alignment of SAM processes, data models, governance, and integrations with the organization’s ITAM and ESM frameworks, while collaborating with various stakeholders.
BankingConsultingInfrastructureInsuranceInsurTechSoftware
Responsibilities
Fine tune existing ITAM processes across full asset lifecycle inline to SAM implementation project
Ensure SAM capabilities fit into larger ITAM governance models, including CMB, discovery, HAM, reclamation and procurement workflows
Leads workshops (process and SW discovery) to capture business, operations and compliance requirements
Review current state SAM processes and design to-be state processes
Define user stories, acceptance criteria and process flows for SAM Pro capabilities
Define and create templates for gathering procurement and contract related information
Support SAM reconciliation by ensuring accuracy of ITAM classes and normalization logics
Guide mapping of entitlements to SW models, products, SW discovery maps leveraging content library and SW Service Catalog workflows
Act as the liaison between ITAM operations, procurement, finance, security and platform teams
Provide subject matter expert direction to project managers and business stakeholders
Collaborate with ESM Architect to review solution design and blueprint
ITAM data quality assessment and remediation plan on resolving conflicts between HAM and SAM process interdependencies
Qualification
Required
8+ years of ITAM/SAM experience with enterprise-wide organizations
Strong understanding of ServiceNow SAM and HAM Pro, CMDB and discovery capabilities
ITIL foundation and ServiceNow CIS-SAM Pro
ServiceNow CIS-CMDB certification
Knowledge of Microsoft, Adobe, IBM, Oracle, VMware, and SaaS products
Preferred
ServiceNow CIS-CMDB certification
Knowledge of Microsoft, Adobe, IBM, Oracle, VMware, and SaaS products
Company
Hexaware Technologies
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology.
10001+ employees
H1B Sponsorship
Hexaware Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (629)
2024 (703)
2023 (510)
2022 (648)
2021 (647)
2020 (1064)
Funding
Current Stage
Public CompanyTotal Funding
$67.69MKey Investors
MAPE Advisory GroupGeneral Atlantic
2021-10-23Acquired
2013-01-01Post Ipo Equity
2006-10-01Post Ipo Equity
Leadership Team
P R Chandrasekar
Vice Chairman & CEO
Srikrishna Ramakarthikeyan
CEO
Recent News
2025-12-25
Hindu Business Line
2025-12-17
PR Newswire UK
2025-12-16
Company data provided by crunchbase