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Hays · 6 days ago

Senior Service Desk Analyst

Roselle, IL

Contract

Onsite

Mid, Senior Level

$30/hr - $32/hr

4+ years exp

Hays is seeking a Senior Service Desk Analyst to join their onsite team in Roselle, IL. The role involves providing tiered support in a manufacturing and office environment, focusing on high-level IT support for HQ staff and C-Suite users, while ensuring excellent customer service and documentation practices.

Information ServicesRecruitingStaffing Agency

Hiring Manager

Alexander Francis

Responsibilities

Providing Tiered support (including Tier III) across a manufacturing + office environment

Supporting PCs, Windows systems, AD, Group Policy, networking, printers & more

Handling on‑site troubleshooting, installs, upgrades, and configurations

Managing IT assets proactively (purchase, stock, deployment)

Driving documentation excellence within ITSM (Jira, ServiceNow, etc.)

Collaborating with IT teams to uphold infrastructure + security standards

Delivering best‑in-class customer service to end users

Qualification

Tier III supportWindows systemsActive Directory (AD)ITSM experienceCustomer serviceManufacturing experienceProblem-solving skills

Required

4–5+ years in an enterprise Service Desk supporting HQ & C‑Suite

Strong Windows, hardware/software, AD, and ITSM experience

Excellent urgency, ownership, and problem‑solving skills

Ability to lift 30–50 lbs and perform hands‑on physical tasks

Clean driving record + reliable car required

Preferred

Manufacturing experience a plus

Company

Hays

Glassdoor3.5

Hays is a leading global professional recruiting group, they are expert at recruiting qualified, professional and skilled people worldwide. It is a sub-organization of Hays plc.

Founded in 2000

Munich, Bayern, DEU

5001-10000 employees