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Integrity · 1 day ago

Customer Service Representative - Call Center

Clearwater, FL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Insurance Administrative Solutions, L.L.C. is a third-party administrator providing business process outsourcing for insurance carriers. The Customer Service Representative will provide prompt and courteous customer service, answer inquiries, and process requests from customers while documenting interactions thoroughly.

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Responsibilities

Answer incoming Medicare Supplement calls in accordance with quality standards to provide information to agents/ insured about the status of a policy or any other question they may have

Place outgoing calls to provide or obtain information

Document all calls while in progress using the online documentation program

Transfer or refer misdirected calls to the appropriate individual, department or offices outside the company, using approved transfer and referral techniques

Process customer requests using internal and client-mandated procedures

Produce correspondence to customers using approved letters. Fully document policy file or image system with all related material to leave a clear and concise audit trail

Efficiently process the Bank Changes, Cancel NR, Death NR, Address Changes and ID Cards

Communicate openly with Supervisor and other team members to ensure accurate responses and to avoid duplication of efforts

Qualification

Customer support experienceInsurance backgroundMicrosoft OfficeMulti-taskingActive listeningCommunication skillsDocumentation skillsTime managementAdaptability

Required

High school diploma or GED equivalent

Up to 2 years of proven customer support experience

Strong phone contact handling skills and active listening

Familiarity with Microsoft Office products

Ability to adapt and respond to different types of people and tasks

Excellent communication and documentation skills

Ability to multi-task, prioritize, and manage time effectively and efficiently

Reliable transportation and the ability to be punctual and dependable

Preferred

Insurance background preferred

Benefits

Medical/Dental/Vision Insurance

401(k) Retirement Plan

Paid Holidays

PTO

Community Service PTO

FSA/HSA

Life Insurance

Short-Term and Long-Term Disability

Company

Integrity

Integrity is a leader in providing holistic life, health and wealth planning and solutions designed to help Americans prepare for the good days ahead.

Founded in 2006

Dallas, Texas, USA

5001-10000 employees