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MOEbiz · 1 day ago

Service Technician

Alexandria, LA

Full-time

Onsite

New Grad, Entry Level

MOEbiz is a company with over a century of experience in helping businesses operate efficiently. They are seeking a Service Technician to diagnose, repair, and maintain devices at customer sites while providing technical support and maintaining documentation of company assets.

Document ManagementHardwareNetwork SecurityService Industry

Responsibilities

Arrive onsite by 8:00 AM and confirm the first service call for the next morning by 5:00 PM

Bring necessary tools and supplies, contacting the Service Field Supervisor if additional items are needed

Present a professional appearance and communicate with clients before and after resolving issues. Explanation of service performed, or additional parts or needs is also required

Input data into remote services software and maintain open communication with the service team and management

Ask customers to describe the problem/service request and run a test print if possible

Use logical troubleshooting methods to identify and verify the problem, performing necessary repairs and preventative maintenance

Order repair parts through remote service software and review the problem and solution with the customer

Maintain productivity benchmarks: average 4 calls/day, 4-hour response time or less, call back rate under 20%, 7.5 hours of accountable time/day, and 65% efficiency, while attending meetings, checking emails, and cooperating with random audits

Physical expectations: speak clearly, hear effectively, use electronic devices for data entry, bend, stoop, push, pull, lift up to 80 pounds, use hand tools, and work with chemicals like toner and cleaning solutions