dWELL Recovery · 22 hours ago
Assistant Director of Program Operations & Quality Assurance
New York, NY
Full-time
Onsite
Mid, Senior Level
$90K/yr - $100K/yr
3+ years expdWELL Recovery is an affirming recovery housing dedicated to supporting young adults in their transition to independence. The Assistant Director of Operations is responsible for managing administrative functions, facilities operations, and ensuring program integrity through quality assurance initiatives.
Responsibilities
Lead internal audits, data reviews, and quality assurance initiatives to ensure program integrity, documentation accuracy, and service excellence across all operational areas
Partner with leadership to design, refine, and implement systems and workflows that strengthen organizational performance, compliance, and client outcomes
Provide operational oversight across facilities, technology, finance, records and internal processes, using a data-informed lens to proactively identify trends, resolve issues, and drive process improvement
Manage all aspects of facilities operations, including vendor relationships and agreements, maintenance coordination, and site safety (e.g., fire extinguisher/first aid inspections, safety drills)
Oversee and approve monthly expense reporting for all corporate accounts by properly maintaining Google Sheets of budget, reconciling all site expenses in Fyle and providing expense substantiation
Manage all aspects of client charting, including new client admissions and discharges
Manage turnover of beds and room preparation for new resident arrival
Conduct Quality Assurance Reviews (audits) to confirm the documentation of ongoing residents are accurate and up-to-date
Manage key budgets and expenses by location
Lead overall accounts payable and receivables
Manage supply inventory, ordering and stocking of all BioReference Laboratory supplies
Manage IT partner for daily operations and manage on-site technology troubleshooting with support from IT (Wifi connectivity, printer / scanner, ViewSonic projector etc)
Identify areas of process improvement as it relates to day-to-day business and facility operations
Responsible for maintaining and ensuring compliance with client and company confidentiality standards and ethical expectations
Participate in critical incident investigations and reviews
Train new staff on program policies, procedures, and documentation expectations
Maintains credit card, debit card and petty cash in a secure location for approved team use as well as a secure repository for credit card receipts
Other responsibilities as assigned by Program Director
Qualification
Required
Ideal candidate has at least 3 years of related experience in adolescent or young adult treatment Center, preferably in an administrative, quality assurance or operations role in a residential setting
Bachelor's degree in business, public policy, finance, human resources or other related field, preferred
Highly organized, process-oriented, with the ability to effectively prioritize, multi-task and be a self-starter
Mastery of Google Programs and other computer skills including Fyle and/or other receipt processing and budget management software
Possess superb project management, organization and prioritization skills
Strong interpersonal, customer service and problem solving skills
Ability to think creatively, innovate, demonstrate initiative and follow through
Clear and effective verbal and written communication skills
Pursue everything with energy and drive; ability to guide others for results
Experience with program auditing and analyzing results to produce findings, make recommendations, and follow-up to reach outcomes is a plus
Experience conducting qualitative and/or quantitative research is a plus
Knowledge of statistical techniques for predictive analytics is a plus
Ability to work overtime and occasional weekend work as needed
Ability to participate in on call coverage rotation for a week once a month
Must be able to lift and transport moderate to heavy items (up to 50 pounds) as part of room setup, resident move-ins, stocking supplies and related responsibilities
Benefits
Full benefits including comprehensive medical, dental, vision and a 401K with up to 3% company match, fully vested after 3 years
Flexible PTO - for a team that’s rested, recharged and feeling their best
12 weeks Paid Parental Leave following a full year of service - providing support and flexibility during life’s most important moments
Company
dWELL Recovery
We offer a comprehensive recovery housing experience in the heart of the Upper West Side, offering clients a new experience of recovery within a creative and dynamic city center.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase