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Astyra Corporation · 2 days ago

Senior UX Researcher (BHJOB1435_34994)

Harrisburg, PA

Contract

Hybrid

Mid, Senior Level

$84/hr - $86/hr

2+ years exp

Astyra Corporation is seeking a Senior UX Researcher to lead discovery and usability testing sprints aimed at improving the caseworker experience in public sector environments. The role involves conducting user research, analyzing systems, and collaborating with cross-functional teams to implement actionable insights and modernize operations.

Consulting

Senior Management

No H1B

U.S. Citizen Only

Responsibilities

This is a hybrid position with onsite requirements as needed

A technical expert in user experience (UX) research to design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes at the client and county offices

This includes conducting user research through interviews shadowing and observation of frontline staff analyzing current systems and data flows and mapping the end-to-end user journey

The goal is to uncover pain points and inefficiencies and produce actionable outputs including a journey map user stories and research artifacts to inform a prioritized roadmap of automation opportunities to reduce staffing burdens and modernize operations in anticipation of upcoming federal regulation changes

The expert will communicate insights to cross-functional teams working with the project design and development teams, product managers, and program staff on implementing the modifications to production

Develop strong trusted relationships with stakeholders to understand their challenges and constraints in a unique public-sector environment represent the voice of the user