Whistle Express Car Wash · 1 day ago
Site Manager
Clarksville, TN 37040, USA
Full-time
Onsite
Mid LevelWhistle Express Car Wash is seeking a Site Manager to oversee the full operation of their location, ensuring high standards for team performance and customer experience. The role involves leadership, operational management, sales tracking, and fostering a positive team culture.
Autonomous VehiclesCustomer ServiceJanitorial Service
Responsibilities
Oversee recruiting efforts by interviewing, selecting, and onboarding team members who align with Whistle Express values
Provide hands-on training, guidance, and ongoing development to ensure team members are confident and capable in their roles
Foster a positive, high-performing team culture by modeling strong leadership, encouraging open communication, and recognizing great work
Hold regular team meetings and check-ins to share updates, align expectations, and support team growth
Partner with Assistant Site Manager to build bench strength and prepare team members for future leadership opportunities
Monitor daily interactions to ensure every customer receives friendly, timely, and professional service
Respond to customer questions, concerns, or complaints, escalating when necessary to maintain satisfaction
Promote unlimited wash memberships and other services to enhance customer engagement and retention
Train and support team members to consistently deliver high-quality customer experience
Identify opportunities to improve customer satisfaction and provide feedback to the team for implementation
Monitor daily site operations to ensure efficiency, safety, and adherence to company standards
Inspect and maintain equipment regularly, reporting or resolving any malfunctions prompt
Verify that all vehicles leaving the site meet Whistle’s quality standards
Enforce safety protocols and guide the team in following proper procedures to maintain a safe work environment
Identify operational challenges and implement improvements to keep the site running smoothly
Track daily, weekly, and monthly sales metrics to monitor site performance against goals
Promote unlimited wash memberships and additional services to increase revenue
Assist in planning and executing site promotions and marketing initiates to drive sales
Monitor and manage the site budget, controlling expenses while maximizing profitability
Identify trends or opportunities in sales and financial data and recommend strategies to improve performance
Display strong judgement when responding to customer concerns, resolving issues in a way that maintains satisfaction and aligns with site standards
Identify operational challenges and implement corrective measures to keep site performance running smoothly
Make informed, timely decisions to resolve issues that impact the team
Collaborate with team members to brainstorm solutions and improve processes
Analyze recurring problems or trends and recommend strategic changes
Qualification
Required
Key leader responsible for the full operation of a Whistle Express location
Oversee recruiting efforts by interviewing, selecting, and onboarding team members
Provide hands-on training, guidance, and ongoing development to team members
Foster a positive, high-performing team culture
Hold regular team meetings and check-ins
Monitor daily interactions to ensure friendly, timely, and professional service
Respond to customer questions, concerns, or complaints
Promote unlimited wash memberships and other services
Train and support team members to deliver high-quality customer experience
Monitor daily site operations for efficiency, safety, and adherence to company standards
Inspect and maintain equipment regularly
Verify that all vehicles leaving the site meet quality standards
Enforce safety protocols and guide the team in following proper procedures
Track daily, weekly, and monthly sales metrics
Promote unlimited wash memberships and additional services to increase revenue
Assist in planning and executing site promotions and marketing initiatives
Monitor and manage the site budget
Identify trends or opportunities in sales and financial data
Display strong judgement when responding to customer concerns
Identify operational challenges and implement corrective measures
Make informed, timely decisions to resolve issues
Collaborate with team members to brainstorm solutions
Analyze recurring problems or trends and recommend strategic changes
Company
Whistle Express Car Wash
Whistle Express operates car washes with locations in Alabama, Florida, Georgia, North Carolina, Ohio, South Carolina, Tennessee, and Virginia.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-25Acquired
Leadership Team
Jose R. Costa
Chief Executive Officer
Maura Howe
Executive Assistant to Chief Executive Officer
Recent News
2024-02-10
Chattanooga Times Free Press
2024-02-10
The Business Journals
2024-02-10
Company data provided by crunchbase