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2X · 23 hours ago

Senior Client Success Manager

Greater Philadelphia

Full-time

Hybrid

Senior Level

2X is a company focused on client success and operational excellence, seeking a Senior Client Success Manager to manage high-complexity and enterprise-level accounts. The role involves owning a portfolio of accounts, supporting strategic partnerships, and ensuring client satisfaction and value realization through effective account management.

B2BInformation TechnologyMarketing

Hiring Manager

Chrissy Repko

Responsibilities

Own and manage a portfolio of accounts with responsibility for satisfaction, delivery health, and retention

Support Client Partners on key strategic accounts by owning assigned work streams, deliverables, or service areas

Coordinate onboarding activities, client communications, project timelines, and reporting workflows to ensure a smooth and consistent delivery experience

Monitor account performance metrics (e.g., TTFV, CSAT, delivery quality) and surface actionable insights, risks, or opportunities for Client Partners

Build trusted relationships with client stakeholders by responding to questions, tracking progress, and ensuring alignment to expectations

Document and evolve internal processes, templates, and onboarding playbooks to support operational excellence and scale

Represent the client voice and operational needs in internal delivery conversations and status forums

Surface and act on client signals to unlock new areas for value creation and account growth

Qualification

Client Success ManagementMarketing OperationsProject ManagementKPI ManagementCross-Functional Team CoordinationMentorshipCommunication SkillsOrganizational Skills