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Lincoln Investment · 15 hours ago

Manager, Advisor Services (Operations Manager)

Fort Washington, PA

Full-time

Onsite

Senior Level

5+ years exp

Lincoln Investment is an independent broker dealer and registered investment advisor recognized as one of Philadelphia's Top Workplaces for over ten years. The Advisor Services Manager will supervise day-to-day operational responsibilities of their team, ensuring service levels are met while leading a team of operations processing associates.

Insurance

Hiring Manager

Shere'e Brown, M.S.

Responsibilities

Manage, monitor and track workflow input/output to ensure service levels are met. Provide statistical information for executive and management use

Develop and maintain written standard operating procedures, how-to documents, and workflow diagrams for completing activities on incoming and outgoing requests

Troubleshoot and solve service requests, money movements, and applications for new and existing clients

Ensure work is appropriately prioritized in partnership with Priority Advisor requests

Collaborate with Service Team for issue resolutions

Collaborate with internal partners and teams in support of the advisor/client relationship to resolve complex issues in a practical and helpful manner

Proactively cultivate relationships with branch personnel, financial representatives as well as other external and internal customers

Lead quarterly business reviews with assigned Advisor/Branches

Participate in and/or lead staff and operations meetings, write executive notes, and work on special management projects as required. Provide backup assistance to team members as necessary; perform other duties and responsibilities

Hires, evaluates, and supervises staff. Conducts performance evaluations, and establishes and monitors individual and team goals in conjunction with Lincoln's strategic and business plans

Provides guidance/coaching to staff on handling more complex issues. May serve as the initial point of contact for escalated issues

Provides ongoing support, supervision, training, and development opportunities for team members, offering guidance and informing best practices. (i.e. side-by-side call coaching sessions)

Assist with approvals and overrides as needed to ensure workflow and risk mitigation

Qualification

Financial Services ExperienceSecurities Operations KnowledgeSupervisory ExperienceMicrosoft Office SuiteCustomer Service OrientationAnalytical SkillsVerbal CommunicationWritten CommunicationDetail OrientedTime ManagementProblem-Solving SkillsTeamworkIndependent Work

Required

Minimum of 5-7 years of experience in the Financial Services/Investment Operations industry. Experience with another transfer agent, broker/dealer or mutual fund company

Thorough knowledge of retirement plans, customer service, transaction processing, and compliance

2-3 yrs. previous supervisory/management experience or prior experience owning a business

Licensing: SIE and Series 99 or ability to obtain within 6 months of hire

Excellent verbal and written communication

Detail oriented and accurate

Exceptional organization and time management skills

Customer service orientation

Ability to work independently and in team environment

Strong analytical and problem-solving skills

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems

Ability to maintain knowledge base of multiple products and services

Previous financial background

Ability to solve practical problems and deal with multiple variables in situations with limited guidance

A strong fundamental understanding of Securities Operations

Bachelor's degree or equivalent combination of education and/or experience

Preferred

Formal or informal knowledge of the financial planning discipline

View computer screen for extended periods of time

Ability to work in a fast-paced environment as needed

May be required to lift 25 lbs

Benefits

Competitive compensation and benefits package

Company

Lincoln Investment

As a full-service broker-dealer and registered investment adviser, Lincoln Investment knows that there are many destinations along your life’s journey that require financial security.

Founded in 1984

Fort Washington, Pennsylvania, USA

201-500 employees