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Merative · 1 day ago

Inside Sales Associate

United States

Full-time

Remote

Entry Level

$61K/yr - $92K/yr

2+ years exp

Merative is a company dedicated to improving health outcomes through data, analytics, and software solutions for the health industry. The Inside Sales Associate will manage subscription renewals for lower-dollar accounts and qualify inbound leads to convert them into paying customers, ensuring high customer retention and a seamless customer experience.

AnalyticsHealth CareInformation TechnologyIT Infrastructure

Responsibilities

Proactively engage with existing customers to ensure timely renewal of lower-dollar subscription accounts

Maintain high customer retention rates by delivering excellent service and addressing any renewal-related issues

Document current sales workflows and manual subscription renewal processes to ensure clarity and consistency

Identify inefficiencies and recommend improvements to streamline operations, reduce manual effort, and enhance customer experience

Respond promptly to inbound inquiries from the website and other digital channels

Qualify leads, identify customer needs, and recommend appropriate solutions

Transition qualified leads to the appropriate seller in a timely manner

Accurately update CRM with all customer interactions, opportunities, and follow-up actions

Meet or exceed monthly and quarterly renewal and lead conversion targets

Collaborate with Sellers and the Account Management team to ensure a seamless customer experience

Collaborate with cross-functional teams (e.g., Sales Ops, Customer Experience, Finance) to implement process enhancements and support automation initiatives