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TalentBridge · 2 weeks ago

Lead Dispatch & Delivery Operations Coordinator

Chesapeake, VA

Full-time

Onsite

Mid, Senior Level

$21/hr - $21/hr

3+ years exp

TalentBridge is a company seeking a Lead Dispatch & Delivery Operations Coordinator for a dispatch-heavy, fast-paced operations role in a high-volume in-home delivery warehouse environment. The role involves real-time decision-making and communication between delivery teams and internal operations to ensure smooth execution of delivery routes.

AccountingCareer PlanningConsultingFinanceHuman ResourcesInformation TechnologyRecruitingStaffing Agency

Responsibilities

Monitor 6–10 active delivery routes daily

Maintain continuous phone contact with driver teams during deliveries

Track route progress, delays, and exceptions; reroute as needed

Address driver performance issues and escalate to contractor leadership when required

Communicate with customers during in-home deliveries to clarify services and expectations

De-escalate complaints and resolve issues in real time

Act as liaison between drivers and customers to protect service quality

Direct returning driver teams on haul-away, trash segregation, and asset drop zones

Ensure drivers complete warehouse check-in procedures

Identify and report missing assets or non-compliance

Provide direction and escalation support to CSR staff during shift

Document daily service disruptions, late departures, and operational issues

Share insights and recommendations with Operations leadership

Qualification

Dispatch experienceLogistics experienceField operations experienceTMS tools experienceBilingual EnglishBilingual SpanishCustomer service skillsLeadership experienceCalm under pressure