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FAIRWINDS Credit Union · 15 hours ago

Desktop Technician

Orlando, Florida, United States

Full-time

Hybrid

Entry, Mid Level

2+ years exp

FAIRWINDS Credit Union is a mission-driven organization focused on financial freedom for its members. The Desktop Technician will provide high-quality support and maintenance for the desktop computing environment, assisting end-users with technical issues and ensuring smooth operations across multiple locations.

BankingCreditFinancial Services

Responsibilities

Provide 1st and 2nd tier technical support to FAIRWINDS crewmembers requiring assistance with IT resources

Install, configure, relocate, and support computers, phones, printers, scanners, A/V equipment, mobile devices, and other end-user technology

Perform on-site setup and breakdown of workstations, equipment, and technology spaces, including mounting, securing, and positioning devices as needed

Support branch openings, renovations, relocations, and special projects that require physical installation, equipment movement, and coordination with facilities and vendors

Troubleshoot hardware, software, and connectivity issues using strong analytical and problem-solving skills

Educate and train end-users on the effective use of client-side IT infrastructure and supported applications

Learn new systems, tools, and technologies to continuously expand technical knowledge and capabilities

Provide after-hours or weekend support as needed for system upgrades, branch projects, and maintenance activities

Participate in an on-call rotation (approximately once every 7 weeks), assisting IT Operations and Infrastructure teams with monitoring critical systems and escalating issues internally or to vendors as necessary

Qualification

Technical supportHardware troubleshootingSystem imaging toolsTicketing systemsCompTIA A+ certificationMacOS experienceIOS experienceAudio/visual supportAnalytical skillsProblem-solving skills

Required

Minimum of two (2) years of recent experience building, deploying, supporting, and troubleshooting computer systems and related peripherals

Experience performing hands-on technical work in office or branch environments, including equipment installation and relocation

Valid driver's license and ability to travel between locations as needed

Familiarity with ticketing systems such as JIRA Service Desk, ServiceNow, or equivalent platforms

Experience working in enterprise environments with system imaging and configuration management tools such as Microsoft Configuration Manager (SCCM), Intune, Active Directory, or Azure AD/Entra ID

Strong working knowledge of desktop hardware, peripherals, and end-user devices

Required to obtain CompTIA A+ certification within one year of employment