A1 Garage Door Service · 2 days ago
Torch Team Supervisor
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $85K/yrA1 Garage Door Service is a company dedicated to building leaders in the garage door industry. The Torch Team Supervisor will lead and develop a remote sales team, ensuring they meet and exceed sales targets while providing outstanding customer experiences.
Consumer Services
Responsibilities
Lead, coach, and mentor a team of Torch sales representatives to achieve and exceed sales KPIs
Conduct regular 1:1 meetings, team mojo calls, and weekly Torch meetings focused on coaching, accountability, and motivation
Listen to calls weekly for each team member to ensure adherence to standardized scripts, sales integrity, and time expectations
Provide targeted coaching for team members who are not meeting performance metrics, with clear action plans and consistent follow-up
Recognize and celebrate success—acknowledging strong sales, effective rebuttals, and outstanding customer service
Manage team schedules, ensuring coverage across all shifts, including holidays and high-volume days
Review weekly KPI reports with the Sales Director to identify trends, support struggling markets, and maximize strong performers
Partner with Training to enhance product knowledge, sales techniques, and process consistency
Ensure operational excellence by verifying jobs are closed daily and cancellations are handled within 24 business hours
Support continuous improvement by identifying opportunities to streamline processes and enhance sales performance
Step in on customer escalations to ensure top-tier service and resolution
Recruit, train, and onboard new team members, ensuring alignment with A1’s sales standards and core values
Lead by example through professional communication, organization, and proactive team engagement
Qualification
Required
Proven experience leading and coaching high performing inside sales teams
Strong background in consultative sales, including upselling, financing, and overcoming objections
A deep sense of integrity and a commitment to ethical, customer-focused sales practices
The ability to analyze and interpret sales metrics such as close rate, average sale, gross margin %, financing %, and script compliance
Exceptional coaching skills, both in one-on-one settings and team environments
Strong technical curiosity and willingness to learn A1's products and systems, including garage door components and operations
Excellent communication and presentation skills—able to create professional, inspiring team meetings and materials
Highly organized, process-oriented, and able to manage multiple priorities in a fast-paced remote environment
A competitive yet humble leadership style that builds trust, inspires loyalty, and drives results
A proactive, creative mindset that thrives on improving systems, building engagement, and developing people
Benefits
Medical, dental, vision, 401K
Paid Time Off
Weekly Pay
Internal Promotion opportunities
Company swag
Company
A1 Garage Door Service
Founded in 2007 by CEO Tommy Mello, A1 Garage Door Service is a leading national provider in garage door sales and services, headquartered in Phoenix, Arizona.
Founded in 2007
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tommy Mello
CEO & Founder
Company data provided by crunchbase