Muckleshoot Casino Resort · 3 weeks ago
Player Development Coordinator
Auburn, Washington, United States
Full-time
Onsite
Entry, Mid Level
$26.99/hr - $26.99/hr
2+ years expMuckleshoot Casino Resort is a premier entertainment destination, and they are seeking a Player Development Coordinator to enhance guest experiences. The role involves managing player information, supporting marketing events, and ensuring excellent guest service while maintaining confidentiality and compliance with regulations.
Video
Responsibilities
Exemplifies Muckleshoot Casino Resort’s values and set a great example by always demonstrating excellent guest service and professionalism
Communication: Answer and screen telephone calls with a professional and friendly tone
Confidentiality: Maintain the privacy and confidentiality of all player information in compliance with the Division’s Policies and Procedures and applicable regulations
Ticket Inventory: Maintain proper ticket inventory and tracking through approved policies and regulations
Event Tracking: Track player participation in both on-site and off-site events
Gifting Programs: Support gifting programs by identifying items and working with purchasing to acquire player gifts
Host Team Support: Ensure information is properly communicated and track progress for promotion and player development efforts
Data Management: Handle data entry and list management to support player development initiatives
Event Support: Assist in off-site events, including greeting guests, distributing information, and registering participants
Office Supplies: Maintain office supply levels and place orders
Special Projects: Assist department staff with various research, special projects, and events as assigned
Technical Clerical Work: Perform specialized and technical clerical work, including document creation, data entry, typing, and filing
Marketing Events: Coordinate and assist with the execution of all marketing events and promotions
Inventory Management: Coordinate and assist with the receiving and return process of marketing inventory, track inventory items, and handle donation coordination
Guest Interaction: Represent the Marketing Department and Players Club on the casino floor by answering guest questions and enrolling new guests in the Players Club
Player Information: Maintain guest information for Players Club members and ensure the highest standards of data entry into the Players Club database
Promotional Support: Promote the value and benefits of the Players Club card, including providing information about marketing programs, redemptions, and special events
Compliance: Complete all paperwork in accordance with internal controls and departmental policies and procedures
Knowledge of Casino Operations: Maintain a working knowledge of casino facilities, including gaming operations
Guest Relations: Promote positive guest relations through personal interactions, phone communication, and correspondence
Project Management: Advise management on project tasks and assignments
Promotional Inventory: Assist with negotiating, purchasing, and maintaining promotional inventory
Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel
All other duties as assigned
Qualification
Required
Associates degree or equivalent from two-year College or technical school
2 (Two) years of administrative assistant experience of senior management in a fast-paced, detail-oriented environment
One (1) year of marketing administrative support experience to senior staff
Exceptional guest service skills
Advanced verbal and written communication skills. Proficiency in English is required
Strong analytical, statistical, mathematical, and critical thinking skills
Ability to work with the public and speak in front of groups
Comfort in a high-demand environment with strong deliverables
Ability to handle multiple tasks, deadlines, and projects professionally
Proficient conflict resolution and negotiating skills
Organizational and time management skills
Confidentiality in handling materials and information
Proficiency in Microsoft Office Suite Programs
Excellent guest service skills
Benefits
Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
Complimentary meals and covered team member parking.
Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
Flexible Spending Account options for health care expenses.
Company-paid gaming licenses (Class A & Class B)
Variety of additional voluntary benefits and retirement plans
Company
Muckleshoot Casino Resort
The Muckleshoot Casino Resort, celebrated as the "Biggest and Best in the Northwest," has just become even more impressive with the unveiling of their new hotel tower.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Autumm Coles
Executive Assistant to Chief Financial Officer
Brooke Berryhill
Executive Assistant to CEO and Legal
Company data provided by crunchbase