Canva · 5 days ago
Services Leader, Strategic Accounts
Austin, TX
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expCanva is a company redefining how the world experiences design, and they are seeking a Services Leader for their Strategic Accounts. This role involves leading a global team to build and scale a high-impact Strategic Account Services organization, ensuring exceptional experiences for Canva’s most complex enterprise customers.
Artificial Intelligence (AI)Graphic DesignPhoto EditingPublishingSoftwareWeb Design
Responsibilities
Lead & Scale a Global Services Organization - Build, lead, and develop a global team of Strategic Implementation Managers and Technical Account Managers
Define clear role charters, career paths, and performance expectations
Coach and develop leaders who build customer-obsessed, high-performing teams
Own Strategic Customer Implementations
Oversee complex, multi-stakeholder implementations for enterprise and strategic accounts
Ensure predictable delivery, strong executive alignment, and measurable outcomes
Engage directly with high-risk or high-visibility customers to ensure exceptional experiences
Partner Across the Business
Collaborate closely with Sales, Customer Success, Product, and Engineering to align on customer outcomes
Support pre-sales discovery, scoping, and executive conversations to instill confidence in post-sales delivery
Influence go-to-market and services strategy for enterprise customers
Provide structured customer feedback to inform product roadmap and platform investments
Build Scalable Services Operations - Design and optimize implementation and services processes that scale globally
Define and track success metrics including time-to-value, implementation health, and customer satisfaction
Balance operational rigor with flexibility for strategic customers
Be a Builder
Identify gaps, design solutions, and execute without waiting for perfect conditions
Balance short-term execution with long-term organizational design
Build systems, playbooks, and standards that scale with Canva’s growth
Qualification
Required
5+ years of people management experience in a SaaS environment
Proven experience leading implementation, professional services, or enterprise services teams
Direct experience supporting million-dollar+ SaaS accounts
Background working with technical products or platforms; technically fluent (no coding required)
Strong builder mentality — you enjoy creating, iterating, and scaling
Comfortable operating in ambiguity and fast-changing environments
Customer-first mindset with a strong bias toward action
Ability to balance empathy for customers with accountability for results
Executive-level communication and stakeholder management
Strong operational and analytical skills
Ability to influence cross-functionally without direct authority
Experience driving change in complex organizations
Preferred
Experience managing global or distributed teams
Benefits
Equity packages — we want our success to be yours too
Health benefits plans to support you and your wellbeing
401(k) retirement plan with company contribution
Inclusive parental leave policy that supports all parents and carers
Annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup, and more
Flexible leave options that empower you to be a force for good, take time to recharge, and support you personally
Company
Canva
Canva is an online design and visual communication platform that provides design tools for non-designers.
1001-5000 employees
H1B Sponsorship
Canva has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (1)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
$2.51BKey Investors
FidelityQuadrant Private EquityStack Capital
2025-08-20Secondary Market
2024-10-31Secondary Market
2024-05-02Secondary Market· $328.51M
Leadership Team
Melanie Perkins
CEO & Co-founder
Cameron Adams
Co-founder & Chief Product Officer
Recent News
Crunchbase News
2026-01-06
Company data provided by crunchbase