Synchrony Group, LLC · 1 week ago
SVP, Account Services
West Chester, PA
Full-time
Onsite
Director/Executive
15+ years expSynchrony Group, LLC is an independently owned network of companies dedicated to providing high-quality products and services in the medical communications industry. The SVP, Account Services, is responsible for leading the strategic direction of Synchrony Healthcare Communications, focusing on developing strategies to grow corporate revenue and ensuring client satisfaction and retention.
Brand MarketingConsultingMarketing
No H1B
Responsibilities
Support the CEO and President in ensuring that Synchrony Healthcare Communications (SHC) is meeting individual company goals and objectives and adhering to corporate values
Manage all personnel and activities in the Account Services (SHC)
Lead and oversee all internal and external client-related financial management and reporting
Manage the profit & loss (P&L) activity and reporting for all client-related activities
Monitor and manage all client-related activities to ensure timely delivery of products and services to clients
Ensure internal team compliance with client contracts, timelines, and budgets
Lead and support key internal committees pertaining to Account Services, business development, and client teams
Monitor staffing plans and make recommendations designed to ensure appropriate resources and support to meet the needs of our clients and our commitments
Execute departmental personnel performance evaluation process, development plans, and business plans; hold frequent mentoring discussions and address areas requiring improvement
Establish and lead cross-functional teams in support of client needs for all clients
Lead and support client strategic and tactical planning activities
Ensure that existing new business revenue goals are achieved
Manage development and implementation of new business opportunities
Lead teams and resources to create and submit/deliver RFIs/RFPs, proposals, and new business pitches/presentations
Lead and assist with business development opportunities and initiatives required to increase revenue to meet and exceed company goals
Manage development and presentation of high-quality deliverables
Support the efforts to design and implement corporate branding, marketing strategies, and selling initiatives
Provide Synchrony Group cross-selling, new business development, and revenue growth for new and existing clients
Manage development of client(s) scope of work/service and/or project agreements
Oversee financial aspects of client relationship, including compliance to contract/agreements, statements of work, purchase orders, invoices, and receivables
Lead internal teams in all client services activities in addition to developing and maintaining personal relationships with Synchrony clients
Foster and develop collaboration among departments, internal groups, and individuals to ensure innovative and collaborative solutions to client needs
Represent the organization in an appropriate manner
Be a positive force for enhancing team culture, consensus-building, and internal communications
Facilitate communication among team members and clients necessary to maintain strong relationships and effective account and project management
Resolve conflicts and celebrate successes; set clear team priorities; explain client/brand objectives and strategies; define success in terms of the whole team
Keep CEO apprised of all key client concerns and opportunities; provide brand review meeting content
Keep CEO apprised of all internal issues, concerns, and opportunities
Attend client meetings and congresses, and communicate key learnings to the internal and client teams as appropriate
Lead client presentations, selling and defending the agency's point of view
Monitor industry and therapeutic area best practices and advances to ensure that Synchrony and its clients are at the cutting edge or leading the field
Qualification
Required
Bachelor's degree required; MBA or advanced degree preferred
Minimum of 15 years of experience of Account/Client Services support or pharmaceutical Marketing/Sales
History of successful management of clients and associated internal teams
Specific industry and/or therapeutic expertise
Substantial experience leading at least 4 of the following activities: advertising and promotion, medical education activities, promotional medical-marketing communications, strategic communications planning, advisory boards, expert identification and engagement
Benefits
Competitive salaries
Generous paid time off
Excellent health insurance
Family leave
401(k) plan with employer matching
Company
Synchrony Group, LLC
Synchrony Group is an independently owned group of companies built on a foundation of scientific excellence and specializing in medical communications and marketing communications.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rod Hughes
Founder, President, CEO
Company data provided by crunchbase