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City of Virginia Beach · 18 hours ago

Benefit Programs Specialist III - Record Reviewer & Trainer #48185

Virginia Beach, VA

Full-time

Onsite

Mid Level

The City of Virginia Beach Department of Human Services is seeking talented Benefits Program Specialist III's to work in their Benefits Program. The role involves determining eligibility for benefit programs, conducting case reviews, providing training, and ensuring compliance with state and federal regulations.

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Hiring Manager

Melinda C.

Responsibilities

Conduct on-site case reviews for benefit programs staff and team to measure, evaluate and assure quality performance and compliance of TANF, SNAP and/or Medicaid for applicable state and federal rules and regulations; Review cases for correctness, identify significant errors/problems in caseloads and determine if the errors/problem are within the section, unit or with an employee

Provide consultation, technical assistance and support on program policies, regulations and procedures

Serve as a team member facilitating Supplemental Nutrition Assistance Program (SNAP), Management Evaluation Reviews (ME), Regional Reviews and Audits

Conduct research and investigate problematic areas for training, clarification, error solutions and preparation in advance of scheduled regional and state reviews and audits

Document data and information gathered and compare findings with established guidelines of the eligibility programs; provide refresher training based on case review findings

Conduct entrance and exit conferences regarding upcoming case reviews

Assist with planning and carrying out administrative functions such as establishing program goals and outcomes; administration and grading of policy tests based on Benefit Program areas; and recruitment and selection of new benefit specialist team staff

Develop curricula based on state and federal laws, regulatory policies and procedures, best practices and organizational development; develop training materials to include standard operating procedures, user guides, policy related assignments, and testing materials; ensure training material are designed and delivered utilizing effective instructional practices for adult learners

Conduct training sessions with new specialists and refresher training for existing staff as well as other mandated/required training in support of leadership and program; Assess staff training and development needs; conducts necessary research to develop and teach appropriate training programs; evaluates the effectiveness of training programs

Serve as a resource to the Benefit Programs Division on eligibility requirements, policy related questions, and troubleshooting with VaCMS system issues in order to resolve discrepancies internally before escalating to the Eastern Regional Consultants or State staff for resolution

Work collaboratively with external resources to address error prone Benefit Program areas as determined through case reviews, Quality Assurance, Quality Control and Management Evaluation reviews and any corrective action plans as a result of these case reviews

Monitor programs and workers to ensure established standards for quality and effectively serve as a lead worker

Qualification

Eligibility determinationTraining developmentProgram complianceTechnical assistanceResearch skillsCollaborationCommunication skills

Required

Perform tasks related to the determination of eligibility for eligibility benefit programs

Implement effective caseload management techniques

Assess the customer's need for services

Participate in staff and program development

Serve as a lead worker and trainer within a unit

Review cases for correctness, identify significant errors/problems in caseloads and determine if the errors/problem are within the section, unit or with an employee

Provide consultation, technical assistance and support on program policies, regulations and procedures

Serve as a team member facilitating Supplemental Nutrition Assistance Program (SNAP), Management Evaluation Reviews (ME), Regional Reviews and Audits

Conduct research and investigate problematic areas for training, clarification, error solutions and preparation in advance of scheduled regional and state reviews and audits

Document data and information gathered and compare findings with established guidelines of the eligibility programs

Provide refresher training based on case review findings

Conduct entrance and exit conferences regarding upcoming case reviews

Assist with planning and carrying out administrative functions such as establishing program goals and outcomes

Administration and grading of policy tests based on Benefit Program areas

Recruitment and selection of new benefit specialist team staff

Develop curricula based on state and federal laws, regulatory policies and procedures, best practices and organizational development

Develop training materials to include standard operating procedures, user guides, policy related assignments, and testing materials

Ensure training material are designed and delivered utilizing effective instructional practices for adult learners

Conduct training sessions with new specialists and refresher training for existing staff as well as other mandated/required training in support of leadership and program

Assess staff training and development needs

Conduct necessary research to develop and teach appropriate training programs

Evaluate the effectiveness of training programs

Serve as a resource to the Benefit Programs Division on eligibility requirements, policy related questions, and troubleshooting with VaCMS system issues

Monitor programs and workers to ensure established standards for quality and effectively serve as a lead worker