Dover Street Market New York · 1 week ago
VIP Personal Shopper
New York, NY
Full-time
Onsite
Senior Level
7+ years expDover Street Market New York is seeking a talented sales professional to join their VIP Client Services team, focusing on building and maintaining relationships with VIP clients. The role involves delivering exceptional luxury experiences and supporting the overall client-centric approach of the store.
Retail
Hiring Manager
Marissa M.
Responsibilities
Actively recruit high potentials and develop VIP relationships
Establish and manage portfolio of VIP clients
Actively communicate and provide knowledge of products, trends and services to VIP clients
Help define action plans for each client and identify new business opportunities
Support team to build acquisition strategy and actively recruit high potentials
Host client engagement activities and network at VIP events to develop potential clients
Support store in driving a client centric mind-set
Deliver exceptional client service
Ensure all Dover Street Market standards are maintained
Represent Dover Street Market as an Ambassador of the brand
Ensuring the very best levels of customer service always
Selling, directing and driving sales
Offering a personalized shopping and styling experience to our clients
Ensuring that customers are added to the DSMNY Database
Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSMNY
Maintaining a Customer Book of key clientele and VIP’s
Leading by example when it comes to follow-up and clienteling
Qualification
Required
Retail sales and expertise within a luxury business for at least 7 years
Experience as Personal Shopper in luxury retail, hospitality or lifestyle essential
Specific understanding of the Comme des Garcons Fashion House, aesthetic, consumer and sub-brands. Previous experience in selling CDG brands beneficial
Specific understanding of all collections and stock availability at DSM
Client book of potential new business for DSMNY as well as bringing existing clientele (at least $1.5M sales/year)
Knowledge of Retail Pro beneficial
Commercially driven
Excellent client development and communication skills
Deep knowledge of the luxury market
Client centric and focused on exceptional service standards
A highly motivated and competent individual able to converse at all levels both internally and externally with staff and clientele
A total self-starter able to set the standard by their own professionalism and attitude
Holding and showing the capacity to shadow more junior members of staff when it comes to sales conversion. Having the ability to be an encouraging and professional mentor
Must be energetic, self-motivated and self-organised. Willing to do whatever is required to get the job done
Structured and organised, but nonetheless be approachable and have a flexible outlook
Willingness to work hard and always have the intention to drive the business forward
Being able to work on several tasks at a time
Being capable to work to deadlines / ability to prioritize / optimal time management
Company
Dover Street Market New York
Conceived by Rei Kawakubo of COMME des GARÇONS, the original Dover Street Market was first opened in London, Mayfair in September 2004.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Susan Son
VIP Client Services Partner
Company data provided by crunchbase