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Cortland · 4 days ago

Community Relations Associate - Cortland University City

US-NC-Charlotte

Full-time

Onsite

Entry, Mid Level

2+ years exp

Cortland is a recognized leader in the multifamily sector, focused on performance and innovation. As a Community Relations Associate, you will provide residents with a top-notch living experience and serve as the liaison for resident support and engagement.

ConstructionHome RenovationProperty ManagementReal Estate

Responsibilities

Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for resident service and engagement

Greet and communicate with walk-in prospective residents, process payments, deliver resident notices, and provide keys to vendors

Establish, manage, and maintain marketing programs and social media presence

Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals

Qualification

Property ManagementCustomer ServiceSales ExperienceMicrosoft Office SuiteAnalytical SkillsMultitaskingCommunication SkillsAttention to DetailProblem-Solving SkillsOrganization Skills

Required

Bachelor's degree or equivalent industry experience required

Experience in sales and customer service

Excellent written and verbal communication skills

Stellar attention to detail and organization skills

Strong analytical, critical thinking and problem-solving skills

Able to multitask and meet deadlines in a timely and organized manner

Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications

Flexibility to work weekends and/or extended hours as needed

Preferred

2+ years of Property Management experience preferred

Company

Cortland

Glassdoor3.7

Cortland® is a product-to-people, multifamily real estate investment, development, and management company that in-sources most of its multifamily development, design, construction, renovation, management, and ownership functions – all with the goal of providing residents excellent, hospitality-driven living experiences.

Founded in 2005

Atlanta, Georgia, USA

1001-5000 employees