Pomeroy · 5 hours ago
Support Specialist 1
Greenville, SC
Full-time
Onsite
Senior Level
$20/hr - $20/hr
5+ years expPomeroy is seeking a Support Specialist who will be responsible for providing high-quality, professional support for POS software. This role involves troubleshooting software issues, maintaining communication with various teams, and mentoring peers to ensure customer satisfaction.
Consulting
Responsibilities
Serve as the escalation point for end-user support related to POS software systems
Troubleshoot, analyze, and diagnose software issues; identify root causes and recommend solutions
Maintain strong working relationships and communication with QA, Development, and Customer teams
Ensure timely resolution of support issues while meeting or exceeding service-level expectations
Mentor team members and promote knowledge sharing within the support team
Uphold the company’s commitment to quality and customer satisfaction through proactive and professional interactions
Qualification
Required
Bachelor's degree in Computer Science, Business, or related field; or a technical degree/certification with equivalent experience
Minimum 5 years of hands-on Software Support experience
5+ years of progressive experience in the Retail or IT industry (Retail preferred)
Advanced knowledge of operating systems including: IBM 4690 OS, Windows, DOS, Linux
Strong understanding of software support centers, QA operations, and IT/networking environments
Proficient in Microsoft Office applications
Exceptional communication skills (listening, verbal, and written)
Strong organizational and analytical problem-solving abilities
Ability to effectively diagnose and articulate client issues and solutions
Demonstrated leadership and facilitation skills
Team player with a passion for collaboration and supporting others
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2026-01-11
2025-10-09
Company data provided by crunchbase